South Coast User Group - 4th March 2025

19:00 - 19:40 - Optimizing Email Triage Using Azure AI Language Studio and Logic Apps, Dieter Gobeyn

In this session, we'll explore how to enhance email triage using Azure AI Language Studio and Logic Apps.

Companies often struggle with managing high volumes of emails in a shared inbox, leading to inefficiencies and backlogs. I will demonstrate a solution that uses Named Entity Recognition (NER) to extract data and Text Classification to assign emails to the correct department, streamlining the triage process.

Based on lessons learned from an insurance company, this session will include a hands-on demo covering practical steps from Logic apps to leveraging Azure AI for text analysis. The techniques discussed will be applicable across various industries. Join us to discover how to create a scalable, low-code solution that enhances operational efficiency.

19:40 - 20:00 - Azure Databricks Data Intelligence Platform, Bilal Bobat

Introduction to the Databricks Data Intelligence Platform. A platform that provides one of the best tools to ingest, transform, and orchestrate data, helping you tackle the challenges of processing streaming data and ensuring high data quality, reliability, and scale. This session is the perfect starting point for data enthusiasts looking to better understand the data engineering capabilities of the Data Intelligence Platform

20:00 - 20:30 - Food

20:30 - 21:00 - Navigating Container Hosting on Azure, John Kilmister

Containers continue to grow in popularity however when it comes to hosting in production it can be daunting. In this high level talk, we look at the many options for hosting containers in Azure showing although it can be complex it does not have to be. We will cover containers in app service plans, Azure container apps through to AKS.