EQ at Work: A 1-Day Emotional Intelligence Course in Melbourne

Overview
Develop emotional intelligence to manage emotions, communicate effectively, and build positive professional relationships.
About This Event
Duration: 1 Day
Course Delivery: Classroom / In-House
Language: English
Credits: 8
Certificate: Course Completion Certificate
Refreshments: Lunch, Snacks and beverages will be provided during the session
Course Overview
Workplace effectiveness comes down to more than technical capability. It's also shaped by how you respond to emotions, pressure, disagreements, and changing expectations. Emotional Intelligence at Work gives you a practical framework for understanding these factors and using emotional awareness more intentionally.
Through reflection, activities, case studies, role play, and practical exercises, you'll explore self-awareness, emotional regulation, empathy, motivation, relationship management, and conflict resolution. The course also connects emotional intelligence with teamwork, leadership, communication, and long-term personal development.
Action Call
Strengthen the way you respond, communicate, and connect at work.
Emotional intelligence grows through awareness and practice. Use this 1 Day Melbourne training to step back from automatic reactions, understand workplace interactions from different perspectives, and build practical habits for more thoughtful communication and stronger professional relationships.
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Agenda
Session 1 – Understanding Emotional Intelligence
• The role of EI in professional effectiveness
• Exploring the five components of emotional intelligence
• Recognizing the connection between emotions and workplace behavior
Session 2 – Managing Your Inner Response
• Identifying emotional triggers
• Building self-regulation techniques
• Developing emotional resilience
Session 3 – Reading Others with Greater Awareness
• Understanding emotional cues
• Active listening and perspective-taking • Practicing empathy and compassion
Session 4 – Motivation and Personal Direction
• Intrinsic and extrinsic motivation
• Emotionally aligned goals
• Overcoming barriers to self-motivation
Session 5 – Building Stronger Workplace Relationships
• Rapport and trust •
Navigating difficult conversations
• Developing interpersonal influence
Session 6 – From Conflict to Collaboration
• Understanding workplace conflict
• Applying EI to challenging situations
• Constructive approaches to disagreement
Session 7 – Applying EI at Work
• Emotional intelligence in teams and leadership
• Understanding workplace emotional climates
• Practical case-based application
Session 8 – Creating Your EI Growth Plan
• Reviewing personal insights
• Identifying areas for continued development • Building an accountability and practice plan