Strengthen Workplace Communication: 1 Day Communication Course in Ottawa

Overview
Master impactful communication, active listening, and confident conversations to build stronger relationships and achieve success

Course Details:

• Learning Format: In-person Classroom Training
• Duration: 8 Hours (Full Day)
• Language of Instruction: English
• Professional Development Credits: 8 PDUs / Training Hours
• Certification: Course Completion Certificate
• Refreshments: Complimentary lunch, snacks, and beverages will be provided throughout the session.

Course Overview:
Have you ever struggled to express your ideas clearly, deal with misunderstandings, or navigate a difficult conversation? Poor communication can affect teamwork, professional relationships, and workplace performance. Developing effective communication skills can help you overcome these challenges and interact with greater confidence.

This one-day programme equips you with practical techniques to communicate clearly, interpret body language, ask meaningful questions, and listen actively. Learn to overcome communication barriers, handle challenging conversations, and build stronger connections in both professional and personal settings.

What Will You Gain?
· Communicate ideas clearly and confidently.
· Overcome common communication barriers.
· Improve active listening and empathy.
· Interpret body language and non-verbal signals.
· Ask effective questions and encourage meaningful dialogue.
· Handle difficult conversations calmly and constructively.

Who Should Attend?
Professionals, managers, team leaders, supervisors, customer service professionals, sales and marketing teams, HR professionals, and anyone seeking to improve communication skills.
Ready to communicate with greater confidence? Develop practical skills to express yourself clearly, listen effectively, and build stronger professional relationships.

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Our sessions are led by knowledgeable industry experts, seasoned professionals, and accomplished TEDx speakers who bring valuable real-world experience to the learning environment. Drawing on their professional expertise and practical insights, our trainers make learning engaging, relevant, and applicable to today’s workplace. Participants gain practical skills, discover new ways of thinking, tackle real-world challenges, and apply their knowledge to achieve meaningful and lasting outcomes.

Agenda
Module 1: Understanding Communication Fundamentals
Explore how messages are exchanged and the factors that influence effective communication.

Module 2: Overcoming Communication Barriers
Identify obstacles caused by language, cultural differences, time, and distance.

Module 3: Using Your Voice Effectively
Learn how pitch, tone, and speaking speed influence the way messages are received.

Module 4: Mastering Non-Verbal Communication
Understand body language, gestures, facial expressions, and the Mehrabian Principle.

Module 5: Communicating with the STAR Method
Structure clear, impactful messages using the Situation, Task, Action, Result framework.

Module 6: Strengthening Active Listening
Apply practical listening techniques and positive signals to encourage open communication.

Module 7: Asking Better Questions
Use open, closed, and probing questions to deepen conversations and understanding.

Module 8: Applying Appreciative Inquiry
Explore the benefits and four stages of Appreciative Inquiry through real-world examples.

Module 9: Building Conversations and Networking Skills
Develop everyday conversation skills, exchange ideas, and build professional connections.

Module 10: Handling Challenging Conversations
Recognize emotional triggers, find common ground, and use “I” statements constructively.

Module 11: Turning Learning into Action
Review key lessons and identify practical steps to strengthen communication skills.