Develop Emotional Resilience and Empathy - 1 Day Course in Ottawa

Overview

Master your emotions, strengthen relationships, manage stress, and develop emotional intelligence for personal and professional success.

• Learning Format: In-person Classroom Training
• Duration: 8 Hours (Full Day)
• Language of Instruction: English
• Professional Development Credits: 8 PDUs / Training Hours
• Certification: Course Completion Certificate
• Refreshments: Complimentary lunch, snacks, and beverages will be provided throughout the session.

Course Overview:
Have you ever reacted emotionally under pressure, struggled to handle a difficult conversation, or misunderstood someone’s feelings? Emotional intelligence can help you navigate these challenges with greater awareness and confidence.

This one-day programme explores practical ways to understand emotions, regulate responses, communicate effectively, and develop empathy. Learn how to manage workplace pressure, approach disagreements constructively, build stronger relationships, and apply emotional intelligence to everyday situations.

What Will You Gain?
· Improve self-awareness and emotional control.
· Strengthen communication and active listening.
· Develop empathy and build meaningful relationships.
· Manage stress and respond calmly under pressure.
· Handle disagreements constructively.
· Make better decisions and create a personal development plan.

Who Should Attend?
Working professionals, managers, team leaders, supervisors, HR professionals, customer service professionals, aspiring leaders, students, early-career professionals, and anyone interested in developing emotional intelligence.

Ready to strengthen your emotional intelligence? Develop the awareness and practical skills to manage emotions, communicate thoughtfully, and build stronger relationships.

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Our sessions are led by knowledgeable industry experts, seasoned professionals, and accomplished TEDx speakers who bring valuable real-world experience to the learning environment. Drawing on their professional expertise and practical insights, our trainers make learning engaging, relevant, and applicable to today’s workplace. Participants gain practical skills, discover new ways of thinking, tackle real-world challenges, and apply their knowledge to achieve meaningful and lasting outcomes.

Agenda

Module 1: Understanding Emotional Intelligence
Explore self-awareness, self-management, motivation, self-regulation, and empathy.

Module 2: Developing Core Emotional Intelligence Skills
Learn to recognise emotions, understand their meaning, and manage emotional responses.

Module 3: Strengthening Verbal Communication
Develop active listening, effective questioning, and clear communication skills.

Module 4: Understanding Non-Verbal Communication
Recognise body language, tone, and the signals your behaviour communicates.

Module 5: Building Social Awareness and Responsibility
Understand others’ perspectives and take responsibility for your emotional responses.

Module 6: Practising Emotional Regulation
Apply self-awareness and perspective-taking to respond thoughtfully in challenging situations.

Module 7: Developing Emotional Control and Resilience
Explore coping thoughts, relaxation techniques, and strategies for managing pressure.

Module 8: Applying Emotional Intelligence at Work
Understand workplace emotions and learn to express disagreements constructively.

Module 9: Balancing Optimism and Realism
Recognise different thinking patterns and approach challenges with a balanced perspective.

Module 10: Creating a Positive Impression
Develop situational awareness and communicate enthusiasm with confidence and professionalism.

Module 11: Turning Learning into Action
Reflect on key lessons and create a personal action plan for continued development.