Master Emotional Intelligence – 1 Day Course | Brisbane, QLD

Overview
Strengthen self-awareness, empathy, resilience, communication, and workplace relationships to lead and collaborate more effectively in Brisbane workplaces.

About This Event
Certificate: Course Completion Certificate
Duration: 1 Day
Course Delivery: Classroom / Virtual
Language: English
Credits: 8
Refreshments: Lunch, Snacks and beverages will be provided during the session

Course Overview
Emotional Intelligence is a practical leadership and workplace capability that influences how professionals communicate, respond to pressure, build trust, and work with others. This Brisbane-focused program helps participants develop greater awareness of their emotions and understand how emotional responses affect workplace interactions.

Through practical exercises, scenarios, and reflection, participants explore empathy, resilience, conflict management, decision-making, and relationship building. The course supports professionals in creating more constructive and collaborative workplace relationships across diverse teams and working environments.

Key Takeaways
By the end of this Brisbane-based training, participants will be able to:

• Recognize how emotional intelligence contributes to effective workplace performance and leadership.
• Identify personal emotional triggers and respond to workplace situations more constructively.
• Apply practical techniques for resilience, emotional regulation, and managing pressure.
• Strengthen empathy, communication, trust, and collaboration across diverse professional teams.
• Handle feedback, conflict, and difficult conversations with greater emotional awareness.
• Make more balanced decisions by combining emotional insight with logical thinking.
• Develop a practical personal action plan for continued emotional intelligence growth.

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Target Audience
This course is designed for:

• Managers and supervisors
• Team leaders
• Executives and business professionals
• HR and people-development professionals
• Project and program leaders
• Professionals working in diverse or multicultural teams
• Professionals seeking stronger communication and relationship-management skills
• Individuals preparing for leadership responsibilities

Agenda:
Module 1: Introduction to Emotional Intelligence

• Exploring the fundamentals of emotional intelligence in today's workplace
• Understanding how EI influences professional performance and relationships
• Examining the core dimensions of emotional intelligence
• Identifying the connection between emotional awareness, communication, and leadership
• Activity

Module 2: Self-Awareness and Emotional Triggers

• Recognizing personal emotional patterns and their workplace consequences
• Developing greater clarity around thoughts, feelings, and reactions
• Exploring how values, assumptions, and beliefs influence responses
• Identifying common workplace situations that trigger emotional reactions
• Activity

Module 3: Managing Emotions and Building Resilience

• Applying practical techniques to regulate emotions under pressure
• Strengthening resilience when dealing with workplace challenges
• Developing constructive responses to stressful situations
• Maintaining composure during difficult conversations and interactions
• Activity

Module 4: Empathy and Social Awareness

• Understanding how empathy strengthens workplace relationships
• Recognizing verbal and non-verbal signals in professional interactions
• Developing greater awareness of team dynamics and individual perspectives
• Building culturally aware and respectful communication practices
• Activity

Module 5: Relationship Management

• Building stronger professional relationships through effective communication
• Establishing trust through consistency, openness, and active listening
• Delivering and receiving feedback with emotional awareness
• Using EI techniques to approach workplace disagreements constructively
• Activity

Module 6: Emotionally Intelligent Leadership

• Developing authentic and emotionally balanced leadership behaviours
• Using emotional connection to engage and influence team members
• Understanding how motivation and emotions affect team performance
• Creating leadership approaches that support trust, engagement, and accountability
• Activity

Module 7: Decision-Making and Problem Solving

• Exploring how emotions can influence workplace decisions
• Combining rational analysis with emotional awareness
• Recognizing emotional biases that may affect professional judgment
• Applying EI techniques to challenging workplace decisions and problems
• Activity

Module 8: Applying EI in the Workplace

• Incorporating emotional intelligence into everyday communication and collaboration
• Adapting EI practices to virtual, hybrid, and face-to-face workplaces
• Strengthening team interactions through emotionally intelligent behaviours
• Developing practical approaches for building healthier workplace cultures
• Activity

Module 9: Personal Action Plan for Growth

• Assessing personal strengths and development areas in emotional intelligence
• Defining practical goals for continued EI development
• Creating measurable steps for applying EI in everyday professional situations
• Establishing personal strategies for maintaining long-term behavioural change
• Activity

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