[Webinar] The Journey to Automation

"The Journey to Automation" explores a practical approach to developing AI agents for customer experience (CX) use cases.

Imagine a spectrum: on one end, human agents handle all customer interactions manually, from messages and emails to phone calls. On the other end, AI agents manage these tasks automatically, with human agents overseeing a multitude of AI agents.

The “Journey to Automation” outlines the steps organizations should take to move from manual processes to full automation.

In this presentation, we will emphasize the importance of partnering with a business process outsourcing (BPO) provider that brings together the right technology and people. Drawing from real-life implementations at scale, this session will provide insights into the transformative power of AI agents in customer experience while hoping to shed some lights on best practices and common pitfalls to avoid.