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Team-based holistic KM

Photo of
Hosted By
Stuart F. and 2 others


This event is BOTH Face-to-Face and online. (Details below)

Team-based holistic knowledge management (KM) focuses on teams rather than individuals. It is a new approach designed to empower field teams operating in complex environments to improve their impact. It increases field teams’ knowledge demand and use of organisation-wide KM services.

Team-based holistic KM was developed by Kathryn Harries for her PhD to empower technical field teams in humanitarian organisations and is expected to have wider value. In consultations, sector experts said: “this type of thing is the missing element in everything we’re doing”, “very, very useful” and “very practical” about the model. They also mentioned benefits include:

  • Better responsiveness to community needs
  • Better coordination with, and empowering of, other local actors
  • Improved sector-wide response
  • Improved operationalisation of the organisation’s vision and policies
  • Improved team well-being
  • Improved continuity when team members change
  • Better ability to adapt
  • Better knowledge retention to continually improve within and between emergency responses

The session will explain how team-based holistic KM was developed. Followed by a facilitated discussion on the approach and the potential value to other teams and the wider KM sector.

Participating in this event will enable you to:

  • Consider KM from a field-team perspective.
  • Learn new ways to support field teams to improve their impact and knowledge demand.

Our speaker
Kathryn Harries has a field team background and considers KM from this perspective. When working in semi-autonomous field teams, on sewage treatment plants and in humanitarian and development technical teams, she realised that traditional KM approaches did not meet their needs and started experimenting with new approaches that proved successful. Her work as Water, Sanitation and Hygiene (WASH) Cluster Coordinator Somalia (2010-12), coordinating over 170 WASH organisations in response to famine, insecurity and malnutrition, was recognised as global good practice for knowledge management and information sharing. She was later recruited as Knowledge and Learning Manager for the DFAT-funded Civil Society WASH Fund (2013-15). Her PhD was designed to scale up this earlier work and develop a new approach, supported by a practical adaptable guide, for use by technical field teams in humanitarian organisations to improve their preparedness and response to large scale disasters in developing countries.


6:00 - 6:30 networking over drinks and nibbles
6:30 - 7:45 exploration of the topic
7:45 - 8:00 wrap up and informal conversations
8:00 Dinner for interested parties

Our events are hybrid and we will share an online teams invite to participants ahead of this event to join online.

Melbourne KMLF
Melbourne KMLF
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447 Collins St · Melbourne, VI