When the rubber hits the road, how do we ensure our product doesn't blow up?

As product leaders, we often focus on the capabilities our engineering teams will build, dedicating little time to the parts of the product experience delivered by operations teams—both front office (customer-facing) and back office (internally facing). We've all experienced the scenario where a partial solution is handed over to an already overworked operations group with limited time before going live, expecting them to figure it out.

We tend to overlook that the customer experience delivered by human beings, fully or in a technology-augmented manner, is a primary driver of overall customer satisfaction. This is particularly crucial when we venture off the happy path, a common occurrence with early-stage propositions.

In this session, our speakers will share their experiences and insights from leading operations teams that received new products as well as product teams building these products. They will discuss key areas that product and engineering professionals should consider to aid the transition into production and ensure our products thrive in the real world once they go live.

Join us as we explore strategies and best practices to bridge the gap between engineering and operations, ensuring a seamless product launch and exceptional customer experience.