Creating Customer-centric Teams

***Please note: To attend the online session or/and receive the recording of the webinar, you need to register via the event page here - https://bit.ly/3nh427b

This webinar is for managers looking to bring customer-centric mindsets into their teams.

When thought leaders discuss the topic of customer-centricity, they tend to focus on macro-scale concepts from the realms of CX strategy, systems thinking and service design.

But although everyone agrees that customer-centricity needs to be a grassroots effort, it can be hard to find details on how to bring this mindset into individual teams. In practice, what you see are a lot of posters on walls, with very little practical application sitting behind them.

In this webinar, we discuss the benefits and challenges of being customer-centric at a team level, and some practical tools that can help get you there.

Speaker:

Eric Lutley, Head of Partnerships at Academy Xi

Eric is Head of Partnerships at Academy Xi - a training provider specialising in emerging disciplines. He has spent most of his career on the commercial side of digital and design agencies, with some software dev thrown in for good measure.

These days, he co-designs training programs with Xi's corporate and government clients. He can talk endlessly about human-centred design and digital transformation.