Azure AI: Cognitive Services - A Case Study

Stacey Jenkins, the VP of Technology at MediaLab 3D Solutions, will present the journey her company has begun to leverage AI on the Azure platform.

AGENDA:

1. Brief intro to Azure Cognitive Services and what is available
2. Overview of our Use Case (define customer sentiment based on client touch points instead of customer surveys/NPS)
3. Presentation on the steps followed to integrate cognitive services with our phone system data

• Translate calls to text
• Pull key phrases from text
• Run sentiment analysis on the call text
• Store results in database
• Present data in powerBI report

4. Q&A

Sponsored by Nigel Frank International - food and drinks will be served.