Stacey Jenkins, the VP of Technology at MediaLab 3D Solutions, will present the journey her company has begun to leverage AI on the Azure platform.
1) Brief intro to Azure Cognitive Services and what is available
2) Overview of our Use Case (define customer sentiment based on client touch points instead of customer surveys/NPS)
3) Presentation on the steps followed to integrate cognitive services with our phone system data
- Translate calls to text
- Pull key phrases from text
- Run sentiment analysis on the call text
- Store results in database
- Present data in powerBI report
Sponsored by Nigel Frank International - food and drinks will be served.