Azure AI: Cognitive Services - A Case Study

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Details

Stacey Jenkins, the VP of Technology at MediaLab 3D Solutions, will present the journey her company has begun to leverage AI on the Azure platform.

AGENDA:

1) Brief intro to Azure Cognitive Services and what is available
2) Overview of our Use Case (define customer sentiment based on client touch points instead of customer surveys/NPS)
3) Presentation on the steps followed to integrate cognitive services with our phone system data
- Translate calls to text
- Pull key phrases from text
- Run sentiment analysis on the call text
- Store results in database
- Present data in powerBI report
4) Q&A

Sponsored by Nigel Frank International - food and drinks will be served.