Dynamics 365 Digital Contact Center

The session will be a deep dive into the solution architecture and a demo the key features, highlighting;
1. Platform Fundamentals & CRM‑Agnostic Architecture
2. Native Voice & Bring‑Your‑Own‑Carrier Telephony
3. Low‑Code Extensibility & Custom AI Agents
Unified Routing –
4. AI‑Infused & Enterprise Ready