D365 Customer Insights - Dallas Meetup @ Microsoft Las Colinas

Join us for the first Dallas Meetup of the fall! This Meetup will be focused on Dynamics 365 Customer Insights, both Journeys & Data, hosted at the Microsoft Las Colinas office. We’re excited to bring together leaders and professionals from the D365 CE and marketers community to share knowledge, network, and learn from each other's experiences.

Date: Wednesday, September 24, 2025
Location: Microsoft, 7000 State Hwy 161, Irving, TX
Time: 11:00 AM - 3:30 PM CT

This is a free event. Dress code is business casual and registration is required.*

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Agenda

• 11:00 - 11:45 AM — Arrival, Networking, and Lunch
• 11:45 - 12:00 PM — Welcome Message from Meetup Leaders
• 12:00 - 12:50 PM — Accelerate Marketing Maturity: 40 Tips in 40 Minutes - Dynamics 365 Customer Insights, Tyler McClain, Coffee + Dunn
• 1:00 - 1:50 PM — Customer Insights as a Collaboration Engine, Dillon Gustafson & Neil He, Microsoft
• 2:00 - 2:50 PM — Peek Behind the Campaign Curtain: Unlocking Marketing Success in Dynamics 365, Tyler McClain, Coffee + Dunn
• 3:00 - 3:30 PM — Q&A, Wrap up, Planning for next meeting

Looking forward to an insightful day of learning and networking!
Session Details

Accelerate Marketing Maturity: 40 Tips in 40 Minutes - Dynamics 365 Customer Insights
Presented by Tyler McClain & Karoline Faradie, Coffee + Dunn
In just 40 minutes, uncover 40 actionable tips that harness customer insights to elevate your marketing strategy and foster stronger collaboration between marketing and sales. This session explores how to use Dynamics 365’s evolving features to drive omnichannel engagement, align teams around shared goals, and deliver personalized experiences at scale.

Customer Insights as a Collaboration Engine
Presented by Dillon Gustasfon & Neil He, Microsoft
In today’s customer-first world, delivering consistent, personalized experiences requires more than just good intentions—it takes connected tools and teamwork. This session explores how Microsoft Dynamics 365 Customer Insights empowers everyday users in Marketing, Sales, and Customer Service to work smarter together. By bringing customer data into one unified view, the platform helps you better understand your audience, personalize interactions, and stay aligned across teams. Whether you're building campaigns, following up on leads, or supporting customers, you’ll see how Customer Insights makes it easier to access the right information at the right time—without needing to be a data expert. We’ll also highlight how AI-driven insights and real-time data help break down silos, improve collaboration, and drive better outcomes across the customer journey.

Peek Behind the Campaign Curtain: Unlocking Marketing Success in Dynamics 365
Presented by Tyler McClain & Karoline Faradie, Coffee + Dunn
Take a behind-the-scenes look at how to unlock marketing success with how Coffee + Dunn uses the Campaign entity in Dynamics 365 Customer Insights - Journeys. This session reveals best practices for planning, executing, and analyzing omnichannel campaigns while showcasing the powerful tools and analytics that bring your marketing strategies to life. Gain actionable insights to elevate your ROI and create campaigns that make a meaningful impact on business growth.