#NottsTest - Problem Solving on Hard Mode

Mike Haber is coming along to talk to us about recovering from a serious issue. How do we fix something that causes chaos and confusion among everyone at work? Mike uses visual Thinking Tech to get people around a common picture and work together. How can we avoid putting people's noses out of joint? Find out with this *in-person* talk!

This talk isn't about testing as such, but includes some discussion about how testing wouldn't have found this problem. There are also loads of skills in this talk that will be hugely beneficial for testers to use.

Overview:

The talk will focus on a particularly tricky P1 incident and resolution. The focus will be on

* The ‘Once in 20 years’ nature of the issue
* Managing the team of people fixing the issue
* Assessing the suggestions for fixes from colleagues
* Management concerns around time to resolution
* Using simple visuals to share understanding and maintain trust
* Scientific problem solving under pressure

There will be a focus on visual problem solving, perspectives and blame management.

About Mike:

Mike is a visual consultant. He uses drawings to help experts communicate messy problems quickly and accurately.
He has over 20 years experience in full stack Linux and Open Source technology.

Cynefin, Systems Thinking and Team Coaching methods are never far from his mind.

Free drinks & pizza/sides provided by our fantastic sponsors Rebel Recruiters. Please do let us know if you're coming so we can order appropriate food.

Hosted by Calyx - a huge thank-you to Calyx for inviting us into their home for the first time!

Note that this is a city centre location, so there are good public transport options, but Calyx are allowing us access to their car park. Details for this will be posted in the comments.

***

Kindly sponsored by:

Rebel Recruitment (@RebelRecruiters)
https://rebelrecruiters.co.uk/