Reinforcement Learning in Customer Service

Abstract: How can reinforcement learning be leveraged effectively in industry, apart from highly specific cases such as autonomous vehicles, or research-focused use cases such as playing chess and video games? In this talk, Susan will share some lessons from deploying reinforcement learning to enhance the workflow of customer support, such as production gotchas and effective data tracking.

Speaker bio: Susan Shu is a Principal Data Scientist at Elastic (of Elasticsearch), with previous ML experience in fintech, social, and telecom. She is also the founder of Quill Game Studios, and manages 10 long-term contributors there. You can find Susan speaking at conferences such as PyCons, Toronto ML Summit, and events like this one!