Three Crucial Team KPIs for Sustained Product Delivery

Overview
While not a part of the Scrum Framework, KPIs have been a hot topic in our community for quite some time. Key Performance Indicators (KPIs) are the critical (essential) quantifiable indicators of progress toward an intended result. In this month's talk, Nashville-based consultant and coach Chris Leonard will answer your questions about KPIs (and much more!).

How can product development leaders stay informed about the pace and quality of work? This talk gives leaders and executives three crucial KPIs to monitor their organization’s health, decide when additional support is needed, and plan interventions that make measurable improvements. The suggested audience includes executives, directors, mid-level managers, enterprise coaches, and PMO executives.

Key Objectives

• Learn what KPIs to monitor, what they tell you, and why.
• Consider how to weigh KPI data against the team’s own insights
• Learn a five-step diagnostic process for finding the root of the problem and planning a successful change.

Context
With limited time and information, executives and leaders at many levels often need clearer, more precise signals to inform their priorities. Which teams and direct reports need support, and for how long? This talk helps clarify this challenging space with rational approaches to cutting through the ambiguity. Approach and Format This talk is content-heavy with lots of ground to cover, combining exposition with brief illustrations and a canvas for applying the learning during and after the session.

Key Points
Importance of balancing KPIs and team insights
Tying your KPIs and your OKRs
Three steps for diagnosing root causes
1. Additional data points
2. Investigative interviews
3. Assessment - SWOT, maturity model, etc.

Three-part intervention plan
1. Prioritize 2-3 actionable problems close to the root causes
2. Plan 2-3 interventions for each problem, partnering with the principal players
3. Measure leading indicators of change. Iterating the intervention plan Sustaining the change