Why Your Fix Made It Worse with Neil Walker

You spotted the problem. You chose an intervention. Things got worse.
Not because the intervention was wrong in theory, but because the diagnosis was.
Neil Walker explores why the Agile industry built sophisticated treatments on top of amateur diagnostics, and what to do about it on Monday morning.

Neil Walker has spent 30 years recovering stalled transformation initiatives. Worked across organisations, from Barclays and Bank of England to UBS and UK Government. One of his core discoveries: most failures stem from diagnostic errors, not execution problems.
He developed the CIRCA-CLEAR meta-framework through 200+ implementations to address the gap between sensing something’s wrong and knowing what to do about it.
He joined NatWest’s first “Agile” team a decade before Agile had a name, helped transform a global services firm in the mid-2000s, applied it to revitalise a social care service, co-founded the Business Agility Institute UK, and recently published Thriving in Turbulence: The Misdiagnosis Stalling Your Transformation.
Still misdiagnoses regularly. Considers it a feature.