• Breaking Away from Human Emulation: The Elements of Effective Voicebot Design

    REGISTER HERE
    Register in advance for this meeting:
    https://us02web.zoom.us/meeting/register/tZErc-CtqTIpGNBOnRsCkdooPlNKO_5UENhr

    After registering, you will receive a confirmation email containing information about joining the meeting.

    ABOUT OUR TOPIC
    One of the enduring dogmas of Voicebot design is the dogma of human emulation model: Designers continue to believe that the best voicebot design strategy is the one that seeks to deliver a human sounding voicebot. In this talk, I propose that such a strategy is not only misguided but fundamentally runs against the bottom line goal of delivering effective voicebots.

    ABOUT OUR SPEAKER
    Dr. Ahmed Bouzid, is Founder and CEO of Witlingo, a McLean, Virginia, based startup that builds products and solutions that enable brands to engage with their clients and prospects using voice, audio, and conversational AI. Prior to Witlingo, Dr. Bouzid was Head of Alexa’s Smart Home Product at Amazon and VP of Product and Innovation at Angel.com. Dr. Bouzid holds 12 patents in the Speech Recognition and Natural Language Processing field and was recognized as a “Speech Luminary” by Speech Technology Magazine and as one of the Top 11 Speech Technologists by Voicebot.ai. He is also an Open Voice Network Ambassador, heading their Social Audio initiative, and author at Opus Research and at CMSWire. His new book, The Elements of Voice First Style: A Practical Guide to Voice User Interface Design, co-authored with Dr. Weiye Ma, is now available on Amazon.com.

  • How to Use UX Methods to Tell More Effective Stories and Increase Team Success

    REGISTER HERE
    Register in advance for this meeting:
    https://us02web.zoom.us/meeting/register/tZ0vde2hpz4rGtNFPkc3NJhRBlXHyUjQh4jM

    After registering, you will receive a confirmation email containing information about joining the meeting.

    ABOUT OUR TOPIC
    Stories are the way humans shape our world. From how we cope with family gatherings to evaluating sales pitches and proposals at work, stories are the basis of everything human beings do and experience.

    Too often when UX professionals tell the story of our work to stakeholders and decision makers, we focus on things they don't need or can't use, which makes it harder for us to motivate them.

    After this talk*,* NoVA UX attendees will understand how they can apply UX methods they already know and use every day to craft stories that will win over their audience no matter who that audience might be.

    ABOUT OUR SPEAKER
    Anne Dougherty is a Content Strategist and Designer with experience in non-profit, agency, public sector, and corporate spaces. She has a lifelong fascination with the intersection of storytelling and technology, which is how she ended up working in UX. She lives in and works in Washington DC and is currently a Lead Content Strategist at Northwestern Mutual focusing on documenting the Luna Design System. She believes the right story told to the right audience can change the world.