Name: NYC AI Users - AI Tech Talks, Demo & Social: RAG Search and Customer Experience
Start: 2024-03-13T19:30:00-04:00
End: 2024-03-13T22:30:00-04:00
Location: Sour Mouse

AI technology like OpenAI's **ChatGPT**, Google's **Bard** and **Gemini,** **Midjourney**, **Dall-E**, and many others will play an increasingly large role in our day-to-day lives. **Companies can use AI to search all of their internal data**, and **customer service and success** will be greatly impacted by it. To this end, New York AI Users will host our tenth talks & social gathering at the private event space in Sour Mouse. We're very excited to host at Sour Mouse, which has a **theater screen** and fully talks setup, along with a really cool space for the social portion of the event. From the creators and organizers of New York Tech & Beer®, New York AI Users organizes high-quality AI events that both educate and connect AI enthusiasts in the New York area who use or want to use AI to meet their creative, entrepreneurial, and technical aspirations. **No technical background is required**, only an interest in learning about these tools of the future.

For our tenth meeting, we will gather at Sour Mouse in the Lower East Side, and we will host:

* Talks on AI:
* Our first talk will be by **Aziz Altowayan** who whose talk will be **RAG Demystified: What is RAG?** He will talk about how to build an LLM/chatbot that uses personal or company data to create a personalized or internal "search engine" of all relevant information. He will build a RAG example from scratch, with an application in health care for early disease diagnosis. Aziz is a Senior Data Scientist based in NYC with a PhD in Computer Science and NLP.
* Next, we'll hear from **Mikayla LaRosa**. She will explore ways artificial intelligence can be leveraged to transform **customer experiences**. In this talk, she will discuss the ways Airtable's Customer Success team is leveraging AI, including Airtable’s own AI capabilities, to create customer-centric experiences and enhance operational efficiencies. She will share her insights on AI implementation strategies, covering methods for upskilling teams in AI, effectively measuring and communicating the impact of Generative AI efforts to leadership, and envisioning the future of customer experience in the era of AI. Mikayla LaRosa is a Senior Program Manager at Airtable, where she leads AI programs aimed at enhancing customer experiences within the Airtable Customer Success team. Over the past five years, she’s educated and empowered thousands of Airtable customers to solve their real-world challenges through the Airtable platform at scale. Now, she’s applying this deep expertise of customer needs to the transformative potential of artificial intelligence -- developing AI-driven solutions and workflows across customer-facing teams.
* Social time to connect and talk with other experts and enthusiasts

We’re excited to see you soon!

**Note**:

* There will be **no refunds** for cancellations within **48 hours** of the event
* There will be a two-drink minimum at Sour Mouse

David Cunningham

Andrew Foster

Satya

Scott Resnick

Katie Robertson Cunningham

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