Hello,

I Came across your profile and would like to check with you for one of our opening for Production Support Lead.

Location         :          Upper Saddle River, NJ (07458)

Duration         :         Permanent/Fulltime

Our Client is an international media company with world-leading businesses in education, business information and consumer publishing. With 37,000 employees based in more than 60 countries, they are listed on the London and New York stock exchanges with sales of ?5,624m and operating profit of ?858m.

They are looking for a (JAVA) Production Support Lead in their Upper Saddle River, NJ location.

The Production Support Lead is ultimately accountable for the maintenance and support of the S&M (Sales & Marketing) system, and will provide a point of escalation for all the client’s technical teams and services.

Key Roles & Responsibilities:

?        Help with code issues and technical troubleshooting in the S&M application suite.

?        Provide single point of contact to Production Support Manager for all operational activities in support of customer applications.

?        Assume the leadership and the operational responsibilities for the technical resources allocated to the customer or services under his/her responsibilities.

?        With direction from the Production Support Manager; is the customer’s focal point for key technical aspects concerning the applications on a day to day basis.

?        Own the application issues or customer documentation used within the delivery organization and assume responsibility for its updates.

?        Participate in service status meetings of the application organization, providing information and analysis related to the applications to the customer and support the Production.

?        Support Manager in the service status meetings.

?        Raise requirements to the software development organization in order to improve efficiency.

?        Provide Production Manager with reports on open issues.

?        Participate in customer meetings upon Production Manager request.

?        Obtain the Production Manager agreement to providing additional resources which may affect costs.

?        Support the Production Manager in the follow-up of Customer Satisfaction issues.

?        Ensure the coherence of the backup and data recovery plan.

?        Actively participate in systems security and audit readiness.

?        Respond to RFS’s (Request for Services) that pertain to system/server/resource availability.

?        Perform RCAs (Request for Corrective Action).

?        Ensure SLAs (Service Level Agreement) and police problem ticket activity.

?        Run weekly or daily operations meetings.

?        Assume responsibility for updating the hardware and software inventories in accordance with asset management processes.

Engagement:

?        The role is expected to be involved throughout the lifetime of the project on a day to day basis.

?        The role will require time to meet regularly with the Project Director, Project Manager, PT team leads and QA Lead.

Role Prerequisites:

?        Hands-On experience in a variety of programming and scripting languages (C++, SQL, Core Java); J2EE, JavaScript, XML, HTML, Perl, Unix/Linux, Web services.

?        5 to 10 years of deep technical experience in Java.

?        Strong communication skills.

?        Strong Service Delivery skills and must be a versatile resource.

(If you feel this position is not appropriate to your skills, please feel free to forward this e-mail to anyone who might be a good fit.)

______________________________________________________________________________

 If you are interested PLEASE SEND ME YOUR UPDATED RESUME WITH YOUR CONTACT NUMBER TO DISCUSS ABOUT THIS OPPORTUNITY. We can discuss this opportunity in greater detail. This is a hot requirement and is generating a lot of interests so please do hurry...

To enable me to speed up things please could you mention in the body of your mail:

1. Availability - When you can start working on a new assignment.

2. You’re current compensation.

3. Are you in touch with anybody from our company (staff IT) in the last 3 Months?

Looking forward to working with you soon.

Thanks & Regards,

Raj Karne

Staff IT Inc.

P:[masked] X 7143

F:[masked]

[address removed]