Building a Customer Experience Program for Online Business

In this meetup virtual event, we will discuss the power of effective Customer Experience for online businesses.

What You will Learn:
• Why Customer Service and Customer Experience are NOT the same
• The real damage that lacking a Customer Experience program does for your business
• Best practices to get started

What You Can Expect:
This meeting will feature scenario-based training, role playing and group exercises designed to sharpen your communication skills for business.

Who is the target audience?
Target Audience: Entrepreneurs, Executives, Senior-level professionals, Coaches, Authors, Speakers

Agenda:
12:00pm Introductions
12:15pm Customer Experience training
12:30pm Networking Circles
12:50pm Wrap-up