OOPS The Outage Ops and Incident Response Group

What's Really Behind Incident Metrics?
Though targets aimed at reducing incident numbers might seem helpful, they rest on several questionable assumptions. Join us to explore the myths behind the goal of having fewer incidents.
The third in a four-part 2025 series, this meetup is all about incident response, designed to foster a community where we can discuss challenges, share insights, and offer practical recommendations to improve organisational response strategies. Expect a mix of war stories, real-world examples, and actionable takeaways you can bring back to your own organisation.

The event will be split into two parts:

Part 1: Presentation
Pawel Hajdan (former Tech Lead, Google Cloud Platform) will shed light on the counter-intuitive incentives that lead to unnecessary complexity, fragile systems, and communication breakdowns - and how we can improve.

Part 2: Panel Session
A follow-up panel discussion exploring how organisations can build resilience through effective incident response - not just by reducing incidents, but by learning from them. We'll dive into the cultural challenges and real-life stories that demonstrate how 'fewer incidents' doesn't always show the full picture.

Our expert panel includes:
- Marek Banas (Director of Cyber Defence Operations, Sage)
- Jamie Buchanan (Principal SRE, Trainline)
- Dylan Ratcliffe (Founder, Overmind)

Agenda
5pm - Arrivals, networking, food and drinks
6pm - Presentation & panel session
7pm - Networking, food and drinks