Oops 3 - How to build an effective culture for incident response

## We are very much looking forward to welcoming you to the Oops Meetup - The London Outage Ops & Incident response Group.

Oops is back for the first meetup of 2023! We are lucky to be hosted by Trainline and joined by some fantastic speakers.

Location: Trainline - 120 Holborn, London EC1N 2TD
Date and Time: 23rd of February 2023 - 18:00

Agenda

18:45 - Introduction from Oops organisers

19:00 - Lee Fredricks - EMEA Solutions Consulting Director at PagerDuty
Don't Panic! - An Approach to Incident Response Training

In today’s world, service downtime has a significant impact on any business. Being able to respond quickly and proactively to issues can dramatically reduce the repercussions of any incident, both financial and reputation wise. We’ll take lessons learned from formalised incident response, such as those used by first responders, and show you how to apply those same practices to your organisation. By utilising these methods you’ll improve both the speed and effectiveness of your team’s response, reducing the amount of downtime experienced.

19:40 We’ll also be joined by an all-star panel to discuss what makes a good incident responder and how to build a culture focused on uptime.

• Marilyn Kruger - Service Delivery Manager at IG (Compere)
• Luke Elliot - Director of Engineering at OakNorth Bank
• Steven Ramey - SRE Engineer at Citadel Securities
• Mandy Tucker - Head of Service Management at PwC

8:30pm - Networking, food and drinks

Participate in a Future Meetup

If you'd like to participate in a future meetup, please reach out to Jack Moore - jack.moore@uptimelabs.io