The Human Element in Incident Response

How cognitive biases, decision making, and company culture shape incidents

This is the first in a four-part series exploring the often-overlooked human and organisational factors that influence incident response. While technology plays a critical role, it is **people—decision-makers, responders, and stakeholders—who ultimately determine the outcome of an incident.**In this session, we examine how human behaviour, cognitive biases, and organisational culture shape incident management. Key topics include:

• How a company’s “immune system” affects its ability to detect, respond to, and recover from incidents.
• The role of cognitive biases in high-pressure decision-making.
• The impact of human error on incident response plans—and how to build resilience around it.
• Leadership, communication breakdowns, and **the emotional stress of incident response.**Join us as we uncover the human side of resilience and discuss strategies to optimise incident response by understanding the people behind it.

Speakers include:

• Hamed Silatani: CEO at Uptime Labs
• Lyubomira Dimitrova: Chief Product Officer at Veriom
• Stuart Rimmel: Lean Transform Lead at IG Group
• Thomas Munson: Head Of Technical Service Operations at Our Future Health