OOPS #16 - Humans in the Loop (London)
Details
<< Please RSVP if possible on our Luma page >>
A 'Humans in the Loop' community event with Uptime Labs, PagerDuty and Elastic!
We’re taking over Greenwich for an evening dedicated to the unsung heroes of the stack: The Humans in the Loop.
AI adoption is happening right now, offering a range of benefits. But while our systems get more complex, the role of the human in incident response becomes ever more critical.
Come trade your real-time operations stories, share your best 'oops' moments, and learn how to keep the 'human' in your high-availability architecture.
What to expect:
- 🎤 Keynotes - short, sharp and stimulating, local experts share their takes.
- 🍻 Sip & Savour: Domino's and drinks to fuel the conversation.
- 🤝 The OOPs Group: Connect with the outage ops + incident response community, because misery loves company, but resilience loves a party.
Confirmed Keynotes
- Many Humans in Many Loops
Human in the Loop, or HITL, provides us the ability to validate AI output using friendly and knowledgeable humans. But is that the only human loop in AI incident management systems? Join Carly as she covers other human loops, including reinforcement learning with feedback and context engineering, and how loops with a low threshold encourage alert fatigue.
Speaker: Carly Richmond, Developer Advocate Lead (Elastic)
- Incident Response Reimagined: Accelerating Resolution with AI Agents
Learn how PagerDuty is leveraging Agentic AI to transform the incident lifecycle from reactive firefighting to proactive prevention.
Daniel demonstrates how new tools like the SRE Agent and Scribe Agent assist engineers during high-pressure outages by autonomously triaging alerts, querying logs in tools like Grafana, and transcribing context directly into incident channels.
Beyond immediate response, this demo highlights a "shift left" strategy using the new PagerDuty MCP server and Claude Code plugin, which allows developers to assess the risk of code changes against historical incident data before deployment, ultimately aiming to reduce the frequency of on-call.
Speaker: Daniel Afonso Senior Developer Advocate (PagerDuty)
- The Left-Over Principle: Incident Response in the Age of AI
Aka why automating incident response creates the very expertise gap it tries to close — and what we can do about it.
As increased automation drives a need for greater human expertise to deal with leftover tasks, it simultaneously reduces the opportunity to develop it.
Joe's talk aims to equip incident commanders with a mental model for navigating AI adoption in IR - and leave them with something practical to take back to their team.
Speaker: Joe McKevitt, CTO at Uptime Labs
RSVP now before we reach capacity! (We’d hate to have to rate-limit you)
Address: Design District, 19 Soames Walk, London SE10 0AX, UK
