Securing ServiceNow Help Desks Against Call Fraud

Social engineering attacks are on the rise, and voice has become the fastest-growing attack surface targeting help desks, service desks, and call centers. Attackers are increasingly bypassing technical controls by calling IT support, confidently impersonating employees, executives, or vendors. They know security questions are weak and agents are under pressure to resolve tickets quickly. The result is account takeovers, unauthorized access, and breaches that start with “a quick call to the help desk.”

At the same time, outbound calls are becoming just as risky. Customers increasingly receive outbound calls from fraudsters pretending to be IT, HR, banks, or service providers. Trust in voice is eroding fast, and organizations are stuck in the middle with no reliable way to prove who is really on the call.

Join this expert-led webinar to learn how modern security solutions are protecting both inbound and outbound voice interactions.

What we will cover:
• The most common weaknesses in help desk caller verification
• Real-world examples of social engineering attacks
• How Caller Verify integrates with Okta MFA and ServiceNow for secure, streamlined authentication
• How OrgVerify authenticates outbound calls so recipients can trust the organization

If your help desk resets passwords, unlocks accounts, or handles sensitive requests by phone, this session will change how you think about voice security.

Secure Your Spot Today!

Register here.