Secure Your Freshservice Help Desk Against Phone-Based Impersonation Attacks

Why Help Desks Keep Getting Hacked and How to Stop It

Social engineering attacks are increasing rapidly, and voice is now one of the most common ways attackers target help desks. They call IT support pretending to be employees, executives, or vendors, often using publicly available information or AI‑generated voices.

Traditional security questions cannot keep up. They are slow, inconsistent, and easy to guess. Outbound calls are also at risk because attackers are impersonating IT or service providers and creating confusion for users.

Join us for a focused session where we explain the hidden risks in current help desk authentication methods. Using real examples, we will show how attackers exploit these gaps and how Caller Verify with Freshservice can block impersonation attempts. You will also learn how Okta MFA adds strong and fast verification directly into your help desk workflow.

In this 30 minute session, you will learn:
• Common weaknesses in help desk caller verification
• Real impersonation attack examples from major breaches
• How Caller Verify works with Freshservice and Okta MFA
• How MFA reduces call times and improves accuracy
• How organizations are modernizing help desk security

If your help desk resets passwords, unlocks accounts, or handles sensitive phone requests, this session will help you improve your voice security.

Save your spot and register here today.