About us
Over the Wall is a series of online conversations for professionals who want to tear down the silo between Service Design (the creative vision) and Service Management (the operational reality).
Our goal is to help designers, product managers, and Ops leads learn the "hard skills" required to launch and govern digital services in complex, regulated environments.
Who are we hoping to meet?
• Service Designers who want to speak the language of Business and ITIL.
• Service Owners & Product Managers who want to understand the methods of designing for user needs.
• IT Operations Leads who want to collaborate with design teams earlier in the process.
• Professionals interested in AI Governance, Value Stream Mapping, and Service Resilience.
What will we do at our events?
No fluff. No generic theory. We focus on actionable "Artefact Teardowns" and real stories.
• The Blueprint Autopsy: We take real Service Definition Documents and redline them live.
• Disaster Scenarios: "War Room" simulations. What happens when a service goes down?
• AI & Data Deep Dives: Workshops on governing AI agents and building data-driven vulnerability models.
Upcoming events
No upcoming events
