Building High-Performance Teams - Creating Excellence in Service P4 Intensive

P4 One Day Intensive:
Building High-Performance Teams – Creating Excellence in Service
Struggling with staff turnover or inconsistent service? Learn expert strategies to hire, retain, or lead a motivated team that delivers exceptional customer experiences.

SoHo House, 113-125 N Green St, Chicago | Thursday, June 12 | 10:00 am – 3:00 pm

A business in hospitality is only as successful as its team.
In this One-Day Intensive, Join our speakers Sandra Price and Lenny LaCour where you'll learn leadership and HR systems that scale:

• The DNA of a High-Performance Hospitality Team
• How to define the ideal personal for the position
• Strategic hiring, onboarding, and performance metrics
• Role clarity, performance retrospectives, and daily standups
• How to Build a Successful Infrastructure in Hospitality
• Adapting HR systems for growth
• How to develop process efficiency, reduce employee turnover, and standardized systems
• How to lead for growth and development
• Service Intelligence™: Leading with Heart and Hustle"
• How to promote emotional stability, collaboration, and team adaptability
• How to enhance service quality through standard behavior and communication protocols.
• How to coach service intelligence as part of service training development

Who Should Attend?
This intensive is designed for leaders in hospitality and service-driven environments, including:

• Business Owners & Entrepreneurs of privately owned businesses
• Restaurant, Boutique Hotel, Salon & Spa Managers
• Anyone responsible for team culture, performance, and guest satisfaction in a service driven business

Why This Event is a Must-Attend:
• Tailored for real-world challenges in hospitality and service
• Practical tools you can apply the next day
• Expert guidance + hands-on application
• Connect with leaders who “get it” and face similar challenges

Register at: https://square.link/u/uW9YD3GB