AI in Fintech: Emotion & Identity with Salesforce + AWS Rekognition

Discover how #Salesforce integrated with AWS Rekognition is transforming fintech by enabling AI-driven onboarding, dispute resolution, and customer engagement with both empathy and security.

We’ll showcase two practical applications:
📌 Emotion-Aware Dispute Resolution – Detect and respond to customer sentiment in real time to improve service quality during fraud or claim disputes.
📌 AI-Powered Onboarding with Face Verification – Automate KYC processes by validating customer identities directly through Salesforce chatbots.

Who should attend❓
This session is designed for fintech product leaders, Salesforce admins, solution architects, and innovation teams exploring the use of AI to enhance customer trust and streamline operations.

What you will learn❓
- How to integrate Salesforce with AWS Rekognition for emotion recognition and face verification.
- Practical workflows for customer onboarding and dispute resolution.
- Strategies to boost customer satisfaction while reducing operational friction.

Tools used:
Salesforce (Service Cloud + Chatbots), Peeklogic AI Orchestrator, AWS Rekognition (Emotion Detection & Face Comparison)

Date & Time
📅 September 23
🕒 12 PM CST