Agentforce and Rovo AI (Atlassian): One Workflow from Support to Insight

In this live webinar, we’ll show how to connect Salesforce support operations and Jira engineering workflows using Agentforce AI and Atlassian Rovo. You’ll see how AI can automatically transform Salesforce cases into enriched Jira tickets, help engineering teams resolve issues faster with contextual insights, and keep customer-facing teams updated with synchronized, AI-generated responses. We’ll also demonstrate how teams can use natural language to get instant cross-system insights from Salesforce and Jira data.

📅 May 21
🕒 12:00 PM CST/CDT

👉 Check out our Peeklogic Connector: https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3A00000FMdJ7UAL

Use Cases Covered
📍Use Case 1: AI-Powered Support-to-Engineering Workflow
Automatically connect support and engineering teams using AI. Agentforce analyzes incoming Salesforce cases and creates enriched Jira tickets through the Peeklogic Connector, including summaries, priorities, and key context. Atlassian Rovo then helps engineering teams better understand, prioritize, and resolve issues faster, while updates sync back into Salesforce and are translated into customer-friendly responses automatically.
📍Use Case 2: AI Copilot for Cross-System Insights
Enable teams to ask complex business and engineering questions using natural language. By combining Salesforce and Jira data, Agentforce and Rovo can instantly answer questions like “Which high-value customers are impacted by unresolved bugs?” — helping teams prioritize work based on real business impact and access insights without manual reporting.

Who Should Attend❓
Customer support teams, Engineering leaders, Product managers, Salesforce users, IT and Operations professionals, and organizations looking to improve collaboration between support and development teams using AI

What You Will Learn❓
How to automatically create Jira tickets from Salesforce cases using AI
How to improve collaboration between support and engineering teams
How to reduce manual handoffs and status-checking processes
How to use AI to generate customer-friendly updates from technical work
How to get real-time cross-platform insights from Salesforce and Jira data
How to prioritize engineering work based on customer and business impact

This webinar demonstrates a practical approach to integrating Salesforce, Jira, Agentforce AI, and Atlassian Rovo into one connected workflow. Learn how to automate support and engineering collaboration, reduce operational friction, and unlock actionable insights across systems using AI-powered workflows.