AI-Driven CX: Revolutionising Customer Interactions with AI Tools

Customer experience (CX) is no longer just about delivering good service—it’s about delivering exceptional, personalised, and efficient interactions at scale. Artificial Intelligence is now the driving force behind this transformation, and it’s reshaping how businesses engage with customers.

Designed for technical professionals, business leaders, academics, and students, this meetup features two dynamic sessions tailored to different perspectives:

1. Business Session (5:30 PM – 6:15 PM):
   In the business-focused session, we’ll explore the innovative AI tools that are revolutionising customer service. Learn how chatbots, virtual assistants, and personalisation algorithms are enabling businesses to anticipate customer needs, personalise marketing efforts, and enhance service efficiency. Whether you're looking to boost customer loyalty or streamline service operations, this session will provide valuable insights for both business leaders and decision-makers.
2. Technical Session (6:15 PM – 7:30 PM)
   For the technically inclined, our second session will delve deeper into the algorithms and technologies driving AI in customer experience. We’ll cover the architecture behind AI-driven personalization, the role of machine learning in predictive analytics, and how natural language processing (NLP) is transforming customer service automation. Technical professionals, data scientists, and developers will gain a solid understanding of the tools powering the next generation of customer interactions.

Who Should Attend

• Business leaders and decision-makers looking to leverage AI to improve customer experience
• Technical professionals, data scientists, and developers eager to explore AI's role in customer experience
• Academics and students interested in the intersection of AI, business, and customer service

What You'll Gain

• A clear understanding of AI tools transforming customer service and marketing
• Insight into the practical applications of AI for enhancing customer experience
• Knowledge of cutting-edge AI techniques, including chatbots, personalisation algorithms, and NLP
• Actionable strategies to integrate AI into your business operations
• Networking opportunities with professionals, students, and academics in the AI field

Agenda

• 5:30 PM: Welcome & Networking
• 5:40 PM: Business Session
• 6:15 PM: Break
• 6:20 PM: Technical Session
• 7:20 PM: Q&A & Closing

Light refreshments will be provided.
RSVP now and be part of the AI revolution in Perth!

Speaker
Nadia Reyhani, Senior AI Product Engineer, Trusst.AI
Enthusiastic, resilient and curious, Nadia loves solving the toughest problems and never frees away from a challenge. She works with the most up-to-date practices, such as serverless technologies, infrastructure-as-code, and AWS ML services like Glue, Deepracer, and Sagemaker. She is an AWS Community Builder and an AWS solution architect and is highly passionate about AI and machine learning. As a She Codes graduate, Nadia is now a regular youth mentor and enjoys supporting people in finding their way in tech while continuously working on her ML skills. She believes data and AI are our future and present!

Sponsors

1. Customer Experience Insight Pty Ltd
2. The Platform