Revolutionising Customer Interactions with AI Tools

FREE registration for the first 50 people registered! After that, it's just the price of a cup of coffee: AUD 5.50 + fee.

In the push towards 'customer obsession,' AI offers the ability to transform the customer experience (CX) with innovations like 24/7 intelligent chatbots and highly personalised, proactive support. However, this potential is countered by serious pitfalls, including intrusive surveillance, data privacy concerns, and algorithmic bias, which can erode customer trust instantly.
Who Should Attend
This event is designed for:

• Business Owners and Leaders looking to understand the strategic impact of AI on customer loyalty and growth.
• Marketing and CX Professionals who want to leverage AI tools to create more effective and meaningful customer journeys.
• Product Managers and Developers tasked with building and implementing AI-driven features.
• Tech Enthusiasts and Students curious about the practical and ethical dimensions of modern AI.

What You Will Learn

• The AI in CX Toolkit: Understand the core technologies, from Natural Language Processing (NLP) that powers chatbots to the Machine Learning engines that drive personalisation, and how they are being used today.
• The Double-Edged Sword of Personalisation: Discuss the fine line between creating a tailored experience and invading customer privacy. We'll explore real-world case studies from the retail, finance, and travel industries.
• Building a 'Human-in-the-Loop' Strategy: Learn why keeping humans in the loop is critical for handling complex issues, building empathy, and ensuring ethical oversight.

Agenda

• 5:00 PM: Doors Open & Networking
• 5:30 PM: Welcome Remarks by Dr. Eunice Sari, Marginpreneur
• 5:40 PM: Product Demonstration
• 5:50 PM: Transforming Customer Interactions with AI | Josh (Adi Tedjasaputra), CX INSIGHT
• 6:10 PM: Group Photo
• 6:15: Panel Discussion facilitated by Dr Anne Burlinson, mPW3R
• 6:35 PM: Wrap Up and Closing
• 6:40 PM: Networking

Notes

• Light refreshments will be provided.
• RSVP is mandatory – no onsite registration.