The Case for Jira Service Management: Its Functional & Economic Benefits
Details
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Atlassian introduced Jira Service Management (JSM), a comprehensive ITSM and ESM tool, in November of 2020. JSM is essentially the next-gen Jira Service Management Coverof Jira Service Desk (JSD)—it contains all the functionality inherent in the original tool, but builds on it, incorporating tooling and automation to streamline and accelerate incident management; strengthen change management capabilities; break down silos and create transparency between development, operations, and ITSM teams; and enhance service capabilities for non-technical business teams.
Agenda
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Speaker
Nick Nader - Isos Technology (Solutions Engineer)
A Solutions Engineer for Isos Technology, Nick is based out of Arlington, VA. He has a technical background with software test automation, quality assurance, and CI/CD lifecycle. Nick has always been interested in innovative technologies, which led him to pursue two technical degrees from Penn State. He is accredited in Atlassian tools with certifications in Jira Service Desk, Agile with Jir...
Hosted By
Derrick Taylor David, Atlassian User Group Leader
Alex Johnson, Senior Software Development Engineer
Atlassian Admin for GoDady.
Primary focus on Jira and Confluence.
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Global Partner
Atlassian (http://atlassian.com)
Millions of users globally rely on Atlassian products every day for improving software development, project management, collaboration, and code quality.
Partner
ISOS Technology (http://www.isostech.com)
Isos Technology is a leading provider of IT consulting services and training, as well as a premier Atlassian Platinum and Enterprise Solution Partner. Isos leverages Atlassian’s cutting-edge technology to deliver strategies and tools to its customer base that streamline collaboration amongst all teams and increase overall organization efficiency.
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THIS IS A FREE EVENT - PLEASE FINISH YOUR RSVP IN THE LINK BELOW
The Case for Jira Service Management: Its Functional & Economic Benefits