Transformation of the Customer Service - behind the Service Cloud

Welcome to our first Salesforce meetup!

It is dedicated to the famous and pretty popular concept of Customer Experience. I want to look for an answer to the questions what is behind it from the business point of view and if Service Cloud can support it, also from technology side.

I will present the key components of Service Cloud, Salesforce Platform for development purpose and the refferal examples of the customer stories.

I hope to see you soon and may the Salesforce be with us. ;)