Welcome to our first Salesforce meetup!
It is dedicated to the famous and pretty popular concept of Customer Experience. I want to look for an answer to the questions what is behind it from the business point of view and if Service Cloud can support it, also from technology side.
I will present the key components of Service Cloud, Salesforce Platform for development purpose and the refferal examples of the customer stories.
I hope to see you soon and may the Salesforce be with us. ;)