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The sirens of IT Ops are seductive. With familiar processes, existing tooling, the comfort of a queue. But they'll wreck your platform team on the rocks. In this fireside chat, we get real about what it takes to navigate from an ops mindset to a product mindset, so you can earn adoption instead of demanding it.

  1. Spot the sirens before they steer you off course. Identify whether your team operates with a product or an ops mindset. It's the single biggest predictor of developer adoption.
  2. Build for pull, not push. Understand what it means to treat internal developers as customers. Iterate on feedback, reduce friction, and create platforms people choose rather than tolerate.
  3. Navigate the incremental path. Walk away with a framework for evolving your platform without a big-bang rewrite, using self-service workflows to cut ticket dependency and reclaim capacity.

Speaker: Steve Fenton
Principal DevEx Researcher at Octopus Deploy
Steve Fenton is a Principal DevEx Researcher at Octopus Deploy, a DORA Community Guide, and an 8-time Microsoft MVP with more than two decades of experience in software delivery. He has written books on TypeScript (Apress, InfoQ), Octopus Deploy, and Web Operations. Steve has worked in the role of Software Engineer, SDET, Development Manager, and Director of Product and Data in a range of startups, SMEs, and enterprises.

Speaker: Luke Philips
Principal Engineer at FICO
Luke Philips is a Principal Engineer at FICO and Software ~~A̶r̶c̶h̶i̶t̶e̶c̶t̶ ~~Custodian. Trying to sweep together the best ideas from all sources. Formerly of The New York Times Company, and a long career in Telecom, at Charter, CenturyLink, and Level 3 Communications. With a mixed focus on continuous delivery, orchestration solutions, enterprise, Kubernetes, open source, networking, and cloud-native technologies. On the side Luke dabbles in Wardley Mapping and strategic proficiency.

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