Playshop on How to deliver world-class Customer Experience

Friends,

We are organising a first of its kind workshop in Pune.

The Playshop is all about bringing in fun and at the same time focus on how the thought process about Innovation, Strategy, Customer Experience, Employee Experience & Design Thinking should be put together for growth of the organisation.

​Further to bring in a 100-100% involvement and 100% takeaway, the session will be hands-on with Lego Blocks. Lego Blocks (LSP) are used to enable deeper learning by letting the "Hands do the thinking & talking".

Course Outline (What will the Workshop cover):

1. Customer Journey Mapping
2. Design thinking using LEGO blocks
3. Gallup’s employee experience methodology
4. CXPA Global best practices

Who can attend:

1. Entrepreneurs, Founders, CEOs, C-Teams
2. COE Leads
3. CX professionals
4. Customer Experience Designers and Architects
5. Business Analyst
6. IT professionals
7. Talent heads
8. Product Writers, Product Managers

Course Outline:

1. Roadmap to enable superior customer experience
2. How to design effective customer journeys
3. Creating human centric customer experience
4. How to align people’s talent to deliver authentic experience
5. Best practices of top customer experience companies

Register at : https://in.explara.com/e/cxplayshop.

For any queries or more details feel free to contact me on
+91 988 113 8157

With this workshop, I am glad to put open the "PLAY.THINK.TRANSFORM" meetup group for events. Having said so, we will be planing many events every month with a combination of free & paid events.