About us
PMI Coastal Bend Chapter was formed in 1997 to promote and bring project management training and certification to this area. On July 20, 2001 the Coastal Bend Chapter was officially chartered by the global PMI organization. The Chapter currently has members representing over 25 businesses in the Coastal Bend Area.
Upcoming events
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Lunch and Learn | Managing the 'Accidental' Stakeholder
Location not specified yet## Lunch & Learn | August Session
Join PMI Coastal Bend Chapter for another engaging Lunch & Learn session as we explore a fresh perspective on one of the most important aspects of project management—stakeholder engagement.
In this interactive session, Linda Cruz Flores will present "Managing the 'Accidental' Stakeholder: Customer Service Strategies for Project Success," demonstrating how customer service principles can strengthen stakeholder relationships and improve project outcomes.
Project managers often treat clients and end-users as stakeholders to manage rather than customers to serve. By applying hospitality-inspired practices such as active empathy, proactive communication, and continuous feedback, project professionals can transform resistance into collaboration and build stronger project partnerships.### What You Will Learn
- How customer service principles can improve stakeholder engagement
- Practical techniques for proactive communication
- Strategies to build stronger client relationships throughout the project lifecycle
- Ways to reduce resistance and increase stakeholder collaboration
### Key Takeaways
- Convert project resistance into active collaboration through service-first communication
- Move beyond reactive status reporting to proactive relationship management
- Strengthen trust with customers, clients, and end-users
- Improve overall project success through better stakeholder experiences
### Who Should Attend
This session is open to a general audience, including professionals interested in project management, leadership, and personal development.
### Event Details
🗓 Date: 8/11/2026
⏰ Time: 12:00 PM - 1:00 PM
📍 Location: Online (link provided after registration)### About the Speaker
Linda Cruz Flores is a project management professional with more than 18 years of experience in project management, strategic communication, and process optimization.
An active leader within PMI Coastal Bend Chapter, Linda previously served as VP of Communications, leading the chapter's website development and social media strategy. She currently serves as VP of Membership, where she focuses on strengthening member engagement, acquisition, and retention while delivering valuable experiences to the chapter community.
Throughout her career, Linda has successfully led organizational improvement initiatives, optimized business processes, and developed strategic performance reporting to support organizational growth.
https://www.linkedin.com/in/lindacruzflores/Register for this event:
https://pmicbc.org/calendar?eventId=4641 attendee
Past events
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