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AI isn't coming for your job, but bad processes definitely are. With chatbots taking over customer portals, genuine human empathy is the ultimate "premium" service. But offering a human touch becomes impossible if you are stuck doing robotic work, such as chasing missing ticket details or copy-pasting the same responses.

In this session, we will show you how to automate the boring in Jira Service Management. Learn how to successfully fight agent burnout and eliminate friction points with smart templates, self-service ticket editing and visual workflows. This session won't be just about theory - hear the Advisory Solutions transformation story on turning a chaotic inbox into a streamlined, human-centric service desk.

And what about ITSM at an enterprise level? Tune in and see our surprise solution for services at scale.

Agenda

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Speaker

Kate Pawlak - Appsvio (CPO)

Kate is a Jira Service Management enthusiast and expert. As a Co-founder and Chief Product Officer at Appsvio, she oversees app development with a primary focus on improving the overall experience with JSM. She deals with products from the beginning, which means ideas through research and cooperation with our developers to the release. Her primary focus is the products’ growth to meet users’ n…

Moderator

Dean Schaffer - Adaptavist (Principal Technical Consultant)

Dean is a Principal Technical Consultant who helps clients conceive, implement, and customize the Atlassian stack for maximum effectiveness. Dean has been working in the IT industry for 30 years and has done a little bit of everything: from Active Directory admin, Operations management for a team of DBA's and developers, Telephony, training, Scrum Mastering and consulting. Dean is a firm belie…

Hosted By

Dean Schaffer, Principal Technical Consultant

I have been in the IT industry for over 28 years doing everything from support to training, consulting and management. I love working with people to find optimum solutions for better ways of working. My favorite expression is "Work Smarter, not Harder". I love travel, food and wine (but...who doesn't?).

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Global Partner

Atlassian (http://atlassian.com)
Millions of users globally rely on Atlassian products every day for improving software development, project management, collaboration, and code quality.

For over a decade, Atlassian customers have come together to network, share ideas, solve problems, and find new ways to use Atlassian products. Today, more than 15,000 people take part in Atlassian community events in more than 30 countries.

Complete your event RSVP here: https://ace.atlassian.com/events/details/atlassian-portland-presents-surviving-the-ai-era-in-itsm-automate-the-boring-keep-the-human-touch/.

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