Name: Building a Smart Call-Center Agent with OpenAI Agent Builder
Start: 2025-11-25T19:00:00-05:00
End: 2025-11-25T20:00:00-05:00

Join us for a hands-on meetup on OpenAI’s Agent Builder platform and build a practical call-center application tailored for a telephone company.

**What we’ll cover:**

* Introduction to OpenAI Agent Builder: how it works, when to use it, key features from the official guide.
* Workshop walk-through: we’ll set up an agent designed to support a telecom company’s customers — handling common tasks like service activation, plan changes, outage reporting, billing questions, and escalation to human agents.
* Live build session:
* Define intents and conversation flows (e.g., “I want to change my plan”, “My internet is down”, “What’s my bill this month?”)
* Integrate placeholder data or demo APIs (for example, a mock telecom customer-database or billing API)
* Configure fallback/escalation logic so the agent hands off to a human when needed
* Test the agent with sample phone-call transcripts or chat-like interfaces
* Discussion: best practices for deploying conversational agents in real-world environments — things like privacy, compliance (especially telecom regulations), data security, continuous learning, measuring KPIs (like first-call resolution).

Godfrey Nolan

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Building a Smart Call-Center Agent with OpenAI Agent Builder

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