3 Years of Lean Transformation at HNB Bank (Sri Lanka)

Chris Thuraisinghem is the Head of Business Transformation at HNB Bank.

HNB Bank is a premier private sector bank operating in Sri Lanka with 251 branches spread across the island. The bank has been internationally recognized by the Asian Banker Magazine as the “Best Retail Bank in Sri Lanka” on ten occasions from 2007 to 2017.

Chris will talk about the 3 year journey at the Bank that has used Lean was a foundation for operational change:

The approach to transformation.
The challenges faced in creating traction during transformational change, the approach that was most suitable and some of the key elements that were required to execute change effectively.
Implementation
Their focus on Identifying value from a customer’s perspective and reducing friction in customer interactions. He will also also explain how they leveraged technology to enable Lean and improve customer experience. And commentate on how throughout implementation how consideration was made on the people aspect of transformational change.
Key Challenges and Learnings
Share the key learnings from this pan organizational transformation. He will also talk about his own journey during the transformation and beyond.
What we're about

This meetup is also about the Practice of Lean in Operational/Service settings. Where it is applied, how it has benefited the organisation, its customer and its employees.

Once you understand the concept of Lean, you will see that it is not a fad but something that is intrinsic and desirable for any organisation (and some would say even in your home!).

Lean is all about creating flow, by reducing waste around your end to end process. More importantly it gives you clarity in what your customer values from a service or product, so that you create value add for them for their whole journey. As a developmental method for an individual or team it is extremely valuable as it helps have a continuous mindset improvement but one that enhances the outcomes.

This group’s sole purpose is for Practitioners to share case studies of Lean based Change/Transformation and lessons learnt.

Our Case studies will be from Manufacturing, Service Operations, Health Care, Support Services, Distribution and Logistics. We aim to have case studies from around the globe.

PS: We understand that Lean is not the ‘be all and end all’. Lean has spawned/is connected to Agile, Six Sigma, Systems Thinking and Experience Base Design. In the spirit of continuous learning it has always been open to complimentary methods.

FAQ

Can I present?
Yes, if you are practitioner in an organisation. We keep this meetup to case studies and real experience not frameworks or methodologies (we are not saying these are not important though!) If you want help with preparing for your presentation we can support you.

Who can join?
*Anyone, but ideally practitioners in organisations. We keep this meetup to case studies and learning real experience not new frameworks or methodologies!
*We reserve the right to refuse entry to this group.

Who runs this meetup?
Ketan Varia is a practitioner of Lean having worked in manufacturing and service industries. He practices Lean every day by improving flow in his life. He is the author of ‘The Art of Transformational Change’ published in 2015. Ketan can be contacted at kvaria@kinetik.uk.com.

What do you do with my contact details (i.e. my email)?
We use your contact information to update you with events. If you wish for it to be removed, please do let us know at (bebetter@kinetik.uk.com). We will not pass your information to any marketing database or solicit you, without your express permission.