Name: Rovo je besplatan - može li vam zaista i pomoći?
Start: 2025-09-18T15:30:00.000Z
Location: Koios 4th flor

Great teams don’t just deliver—they grow, adapt, and collaborate. But as tools, processes, and expectations multiply, managing the internal

experience of how work gets done becomes just as critical as the work itself.

For many employees, submitting a request in Jira Service Management (JSM) is their first touchpoint with IT, HR, or Facilities. What happens in

those few clicks shapes how they perceive support and sometimes, how they perceive the whole company.&nbsp;

This session will explore Experience Management in JSM: how teams can intentionally design better, smoother, more human interactions for

employees submitting requests.

Charlotte from Elements will guide you through:

@ What “experience” really means in a JSM context

@ Why request forms, categories, and knowledge base content often confuse rather than help

@ How to uncover friction points from the employee’s perspective

@ Simple design principles to make JSM portals feel helpful, not hostile

@ The key metrics to start your experience management journey

Whether you're managing an ITSM project, building HR workflows, or just getting started with JSM, this talk will help you step into your employees'

shoes—and walk away with a few practical wins.

Agenda

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Speaker

Charlotte Aleksandrowicz - Elements (Partnerships Manager)

Moderator

Dean Schaffer - Adaptavist (Principal Technical Consultant)

Dean is a Principal Technical Consultant who helps clients conceive, implement, and customize the Atlassian stack for maximum effectiveness. Dean has been working in the IT industry for 30 years and has done a little bit of everything: from Active Directory admin, Operations management for a team of DBA's and developers, Telephony, training, Scrum Mastering and consulting. Dean is a firm belie…

Hosted By

Dean Schaffer, Principal Technical Consultant

I have been in the IT industry for over 28 years doing everything from support to training, consulting and management. I love working with people to find optimum solutions for better ways of working. My favorite expression is "Work Smarter, not Harder". I love travel, food and wine (but...who doesn't?).

Kellie Mendenhall, Senior Business Consultant

Kellie Mendenhall is a seasoned Senior Business Consultant who has worked at Adaptavist since August 2022. Her industry experience exceeds 25 years, so she brings a wealth of knowledge and insights to her role.

In December 2023, Kellie took on the new role of Portland area Atlassian Community Events co-leader, where she is responsible for organizing and overseeing community events related to Atlassian products and services. Her passion for fostering connections within the community and sharing her expertise makes her a valuable asset in this role.

Outside of work, Kellie enjoys exploring new destinations with her husband of over 22 years. They are avid travelers who love immersing themselves in different cultures and experiencing new adventures. When they are not on the road, they enjoy hanging out with their 5 cats and indulging in local microbrews and wines.

Mick Flanigan, Community Leader

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Global Partner

Atlassian (http://atlassian.com)
Millions of users globally rely on Atlassian products every day for improving software development, project management, collaboration, and code quality.

For over a decade, Atlassian customers have come together to network, share ideas, solve problems, and find new ways to use Atlassian products. Today, more than 15,000 people take part in Atlassian community events in more than 30 countries.
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Complete your event RSVP here: https://ace.atlassian.com/events/details/atlassian-portland-presents-what-if-your-slas-say-success-but-your-users-dont/.

Portland Atlassian Meetup Group (ACE)

Atlassian Admin

Beta Hampton

What If Your SLAs Say ‘Success’ but Your Users Don’t?

Online event

Join us on **17th September** at MSD’s beautiful space in Smíchov for an evening of inspiration, knowledge-sharing, and community connections. This Atlassian Community Event brings together Atlassian, Marketplace partners, and a real enterprise customer to show how smart teamwork and automation can make a big difference.

🎤 **Arthur Rakovskis, Partner Manager at Atlassian**
*Teamwork Collection & Atlassian Updates*
Do you want to hear directly from your Atlassian Partner Manager? Arthur will be on stage to share the newest Atlassian updates — from the Teamwork Collection to the latest integrations (including Google!) — and answer your burning questions straight from the source.

🎤 **Daniel Brvnišťan, Product Manager at MSD**
*Automated Jira Project Lifecycle*
With 1,500+ Jira projects created each year, MSD needed a way to keep Jira clean and manageable. Daniel will share how they used ScriptRunner to automate the entire lifecycle: detecting inactive projects, engaging stakeholders, and archiving/deleting at scale. A rare look at how an enterprise customer tackles real challenges.

🎤 **Dave Wuensch, Partner Manager at Decadis**
*Less Guesswork. More Smart Work. For Everyone. With Smart Fields for Jira*
Dynamic Jira fields, no coding required. Dave will demonstrate how Smart Fields can help teams calculate project health, auto-tag tasks, and aggregate metrics in real time — plus share templates and practical tips you can use right away.

📅 **Schedule**
17:30 — Registration & Networking
18:00 — Presentations
20:30 — Wrap-up & Networking

🍕 Expect great food, drinks, and plenty of time to connect with peers in the community — all thanks to our generous host and sponsor **MSD**.

Don’t miss this opportunity to learn directly from Atlassian, a leading Marketplace Partner, and a real enterprise customer. Walk away with fresh ideas, practical tips, and new connections!

👉 Register now https://ace.atlassian.com/events/details/atlassian-prague-presents-powering-productivity-automation-and-collaboration-strategies-for-jira-teams/

Prague Atlassian Community Events

julia.skoursky

Lukáš Luňák

honza

Kristijan

Alena Fričová

Powering productivity: Automation and Collaboration Strategies for Jira teams

MSD IT, FIVE Building

**Entdecke die Welt des Service Management – und geniesse ein entspanntes BBQ im Herzen von Zürich!**
Am Mittwoch, 17. September 2025 laden wir dich herzlich zum nächsten Atlassian Community Event Zürich ein. Der Abend startet mit spannenden Einblicken in Service Management, von ITSM bis ESM – inklusive praktischer Anwendungsbeispiele, Live-Demos und offenem Austausch.

**Agenda:**
17:30 – Ankunft & Begrüssung

17:45 – Talk 1: Customer Service Desk mit ITSM-Features
Romain Monnet, Communardo (EN)
➤ Mehrsprachige Portale, Organisationen und Datenimport

18:15 – Talk 2: ESM mit Assets und Automatisierungen
Dirk Alexander Schaefer (Hemag Nova AG) & Stefanie Neidhart (Communardo) (DE)
➤ Mit Live-Kundeneinblicken und Q&A

19:00 – Keynote: Die Zukunft von ITSM und JSM
Stefan Hartmann, Solutions Sales Executive bei Atlassian (DE)

19:30 – BBQ & Networking
➤ Zeit zum Austauschen, Kennenlernen und Geniessen

📍 Ort: Communardo Switzerland, Hardturmstrasse 101, 8005 Zürich

🎟 Kostenfrei – Anmeldung erforderlich (begrenzte Plätze): https://ace.atlassian.com/events/details/atlassian-zurich-presents-atlassian-community-event-zurich-service-management-amp-bbq/

**\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-**

**Discover the World of Service Management – and Enjoy a Relaxed BBQ in the Heart of Zurich!**
Join us on Wednesday, 17 September 2025 for the next Atlassian Community Event Zurich. The evening kicks off with valuable insights into Service Management, covering everything from ITSM to ESM – including practical use cases, live demos, and open discussions.

**Agenda:**
17:30 – Arrival & Welcome

17:45 – Talk 1: Customer Service Desk with ITSM Features
Romain Monnet, Communardo (EN)
➤ Multilingual portals, organizations, and data import

18:15 – Talk 2: ESM with Assets and Automations
Axel Summermatter (Hemag Nova AG) & Stefanie Neidhart (Communardo) (DE)
➤ With live customer insights and Q&A

19:00 – Keynote: The Future of ITSM and JSM
Stefan Hartmann, Solutions Sales Executive at Atlassian (DE)
19:30 – BBQ & Networking
➤ A great chance to connect, share experiences, and enjoy the evening

📍 Location: Communardo Switzerland, Hardturmstrasse 101, 8005 Zürich

🎟 Free attendance – RSVP required (limited spots): https://ace.atlassian.com/events/details/atlassian-zurich-presents-atlassian-community-event-zurich-service-management-amp-bbq/

Atlassian Community Zurich

Martin Wulff

Michael R.

Nick

Atlassian Community Event Zurich – Service Management & BBQ

Communardo Switzerland

Welcome to the ACE LA monthly virtual Lean Coffee, where we embrace a unique approach to meetings that fosters creativity and collaboration. This structured, agenda-less format allows participants to come together, propose topics of interest, and vote on what they would like to discuss.

Event Details:

- Format: Each session begins with attendees suggesting topics, followed by a democratic voting process to prioritize discussions. Conversations are directed and productive, ensuring everyone has the opportunity to contribute.- Community Focus: Whether you're an Atlassian user, developer, or enthusiast, this is your chance to connect with like-minded individuals, share insights, and solve problems collaboratively.

Join us on the third Thursday of each month as we create a space where ideas flourish and collectively grow as a community.

Agenda

7:30 AM: Welcome/Intros

7:40 AM: Lean Coffee

Everyone provides desired agenda topics, everyone votes to prioritize the topics and we dive into each as time permits.

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Hosted By

Mark Segall, Principal

Lucas Vangeison, Consultant

Shauna Royston, Consultant

Bryan Guffey, Community Leader

Bryan Guffey is an internationally recognized educator and activist in the areas of teamwork and justice, equity, diversity, and inclusion. They're also a super nerdy nerd who loves computers and teamwork far too much. They have been coaching, managing, mentoring, and leading teams since 2002, when they first joined Delta Lambda Phi Social Fraternity. In their day job, they lead the Atlassian development and administration team at the prestigious audio company, Sonos. They have coached and taught over 100 high school, college, and post-collegiate a cappella groups in performance and teamwork since 2007, and have been a judge with Varsity Vocals, which produces the International Championships of High School and Collegiate A Cappella tournaments each year, as seen in the Lifetime series, "Pitch Slapped" and the POP TV series, "Sing It On." They are the cohost of the podcasts Unsolicited: Fatties Talk Back and Technically Queer, and they recently completed 17 years of active volunteer service with Delta Lambda Phi Social Fraternity, North America's oldest and largest fraternity for queer individuals, where they most recently served as Executive Director and CEO for the past five years. They also serve on the boards of two nonprofts; the sex, identity, and relationship advice app, okayso, and the anti-racist music education, research, and performance organization, Decolonizing the Music Room.

Kyle Herrera,

---

Global Partner

Atlassian (http://atlassian.com)
Millions of users globally rely on Atlassian products every day for improving software development, project management, collaboration, and code quality.

For over a decade, Atlassian customers have come together to network, share ideas, solve problems, and find new ways to use Atlassian products. Today, more than 15,000 people take part in Atlassian community events in more than 30 countries.
---

Complete your event RSVP here: https://ace.atlassian.com/events/details/atlassian-los-angeles-presents-ace-la-monthly-lean-coffee-2025-09-18/.

Los Angeles Atlassian Community Events

ACE LA Monthly Lean Coffee

Što je tim veći, to je veći i izazov upravljanja informacijama – razbacanim po Confluenceu, SharePointu, tablicama, chat kanalima i raznim drugim alatima za što jednostavniju suradnju. Informacije postoje – ali rijetko su ondje gdje ih trebate i baš kad vam trebaju. Atlassian vjeruje da je pronašao način kako sve te informacije učiniti dostupnima kad vam zatrebaju – kroz svoje najnovije AI pomagalo, Rovo, koje je od ove godine besplatno za sve **Standard**, **Premium** i **Enterprise** korisnike.

No pravo je pitanje: **može li vam zaista pomoći?**

Nagli rast “AI-booma” donio je hrpu alata – neki su nestali preko noći, a drugi (kao npr. Atlassian Intelligence) još uvijek traže način da postanu dio svakodnevice timova. A gdje se u toj priči nalazi Rovo? Na prvom **Atlassian Community Eventu** u Zagrebu nakon ljetne stanke, **Tomislav Tobijas** i **Lucija Marić** će ga secirati do najsitnijih detalja i donijeti presudu - može li i na koji način pomoći vašim timovima?

**Datum**: 18.9. (četvrtak)
**Vrijeme:** 17:30
**Lokacija**: Radnička cesta 37A, 4. kat, ured Koiosa

**Agenda:**

* **Registracija sudionika**: 17:30-18:00
* **Tomislav Tobijas i Lucija Marić** \- Rovo je besplatan \- može li vam zaista i pomoći?: 18:00 \- 18:45
* **Q&A**: 18:45 - 19:00
* **Networking uz pizze i cugu**: 19:00 - 00:00

Atlassian Community Event Zagreb

Dominik Zarkovic

Nina Dragušica

Dalibor Harmina

Karlo Pavković

Tomislav Tobijas

Sanda I.

marina

vilim.berger

Marko Črgar

Rovo je besplatan - može li vam zaista i pomoći?

Koios 4th flor

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