Name: Workshop - Introduction to Customer Journey Mapping
Start: 2025-04-23T19:00:00+04:00
End: 2025-04-23T20:00:00+04:00

**Visualize What Your Users Experience**

**Curious how your users *actually* experience your product?**
In this one-hour workshop, you’ll get a hands-on introduction to **Customer Journey Mapping (CJM)**—a must-have tool for building user-centered products.
You’ll learn:

* ✅ What a CJM is and how it benefits product teams
* ✅ Step-by-step guidance to build one from scratch
* ✅ How to map out user actions, touchpoints, pain points, and emotions
* ✅ A live walkthrough using a real-world example
* ✅ How CJMs plug into design sprints and product development
* 🎁 Bonus: CJM checklist and free editable template

### **Who Should Attend**

Product Managers, Product Owners, Designers (UX/UI), Startups, and Fintech Teams

### **Format**

🎓 **Presentation-style workshop** with live examples and Q&A
💬 Bring your questions—there’ll be time for discussion!

### **Hosted by**

**Sehar** – UX & Product Strategist with 20+ years in design leadership across fintech, payments, healthcare, and startups.

Sehar Jabeen

Product Lab MENA

Technology

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Product Development

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Product & Service Innovation

New Product Development: Software & Tech

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Workshop - Introduction to Customer Journey Mapping

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Product Lab MENA

Workshop - Introduction to Customer Journey Mapping

Product Lab MENA

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