Workshop - Introduction to Customer Journey Mapping

Visualize What Your Users Experience

Curious how your users actually experience your product?
In this one-hour workshop, you’ll get a hands-on introduction to Customer Journey Mapping (CJM)—a must-have tool for building user-centered products.
You’ll learn:

• ✅ What a CJM is and how it benefits product teams
• ✅ Step-by-step guidance to build one from scratch
• ✅ How to map out user actions, touchpoints, pain points, and emotions
• ✅ A live walkthrough using a real-world example
• ✅ How CJMs plug into design sprints and product development
• 🎁 Bonus: CJM checklist and free editable template

### Who Should Attend

Product Managers, Product Owners, Designers (UX/UI), Startups, and Fintech Teams

### Format

🎓 Presentation-style workshop with live examples and Q&A
💬 Bring your questions—there’ll be time for discussion!

### Hosted by

Sehar – UX & Product Strategist with 20+ years in design leadership across fintech, payments, healthcare, and startups.