Customer Insights: Beyond Surveys and NPS

| Surveys are just the beginning—real insights come from looking at things from different angles. Join us for lunch as we chat about all the creative ways product folks get to know their users.

We’ll talk about everything from quick customer conversations and field visits to looking at support tickets and usage data. Whether you’ve tried diary studies, checked out feature requests, or just listened in on customer calls, your experience is welcome!

Bring one method you’ve used to learn about your users (big or small), and maybe one you’re curious to try. You’ll leave with new ideas, practical tips, and a better sense of how to really understand what your customers need.

| Come hungry for good food and fresh perspectives, everyone’s welcome, whether you’re new to customer research or have lots of stories to share! |
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