• #191 Beyond The UX Tipping Point

    Overstock.com Corporate Headquarters

    Description: For the longest time, making a great experience for the user was a business-strategy luxury item. A great product only had to work and ship. A great experience was a nice-to-have, not a requirement. Times have changed. The cost of delivering a product is no longer a barrier to entry. Quality is no longer a differentiator. What’s left? The user’s experience. Every part of the organization must be infused with an understanding of great design. Your organization has to cross the UX Tipping Point. You must increase everyone’s exposure to users, communicate a solid experience vision, and install a culture of continual learning. With that, design will become your organization’s competitive advantage. Jared will show you and your team: -Which path organizations take to become design-infused -How a centralized UX team is a stepping stone to a more UX capable organization -Why the market needs to demand a better experience before it will matter -What your organization will need to do to cross the UX Tipping Point Bio: Jared M. Spool is a Maker of Awesomeness at Center Centre – UIE. Center Centre is the school he started with Leslie Jensen-Inman to create industry-ready User Experience Designers. UIE is Center Centre’s professional development arm, dedicated to understanding what it takes for organizations to produce competitively great products and services. In the 43 years he’s been in the tech field, he’s worked with hundreds of organizations, written two books, published hundreds of articles and podcasts, and tours the world speaking to audiences everywhere. When he can, he does his laundry in Andover, Massachusetts. Food and Beverage: Lunch will be provided Sponsor: Overstock Location: Overstock 799 Coliseum Way Midvale, Utah 84047 Parking: See map attached

  • #190 Q&A: Establishing User Research Practices

    1-800 Contacts

    We are excited to bring you the next Q&A panel discussion on establishing user research practices! The discussion will explore where to begin with research, what methods to use, how to analyze and present your findings, what skills and techniques you as a designer/researcher should bring to the team, how to involve the whole team, what a research program could look like where you work, and many more topics. We'd love your participation in the discussion! Please come with your questions or submit them to the panelists in the #question-answer channel in our Slack group. Not in our Slack group? Go here to join: https://www.producthive.org/ MEET THE PANELISTS: Jan Dawson Jan Dawson is Director, Research & Insights at Vivint Smart Home. He joined Vivint in November 2017, and manages a team of researchers who help the product, design, marketing and other teams at the company better understand customers, explore new opportunities, and test user experiences. Prior to Vivint, Jan spent 17 years as an analyst and consultant, conducting market research and advising consumer technology companies on market trends and strategy. Lindsey Martin Lindsey Martin is an advocate for data-informed, user-centered design. She’s had the privilege of working as both a researcher and a designer across a range of industries, globally. Lindsey is currently a UX Manager at Lucid Software where she is committed to strengthening the organization's research muscle and developing a team of stellar designers. She is a frequent traveler and crossword enthusiast and enjoys getting outside with her bull terrier. Trae Winterton Trae is currently operating as the Sr. UX and Product Researcher at Workfront and has been for two years. Prior to that, he was a UX Researcher at Nav, which was his first formal Researcher job. Informally he learned how to comb through behavioral data sets for patterns as an Operations Analyst for glasses.com. He approaches research from a business perspective, believing that making the best product for the user is in the business's best interest in trying to reach its fiscal objectives. Caitlin Grandjean After spending a year and a half struggling with a lack of user behavior knowledge as Associate Product Manager, Caitlin requested the role of User Experience Researcher at O.C. Tanner in March 2018. The plan was simple, but not easy: help product teams make data-driven decisions using O.C. Tanner’s design principles: Human, Simple, Guiding. Starting small was the key to moving towards a more robust user research framework, which is now what occupies most of her time. Caitlin is pursuing a master’s degree in Behavioral Economics at the Chicago School of Professional Psychology and in her spare time enjoys mountain biking, canyoneering, and traveling as much as possible. Jeremy Bird, Lead UX at ArbiterSports, will moderate this discussion. Food sponsor: Purple Our thanks to Purple for providing food at the event. Venue sponsor: 1-800 Contacts Location: 1-800 Contacts 261 Data Dr Draper, UT 84020 (north entrance)

  • #189 Indistractable: How to Control Your Attention and Choose Your Life

    Description: Ever get the feeling you’re bombarded with too many emails, pings, dings, and rings? You’re not alone. In an age of ever-increasing distraction, how do we control technology and make sure technology doesn’t control us? Nir Eyal, bestselling author of Hooked: How to Build Habit-Forming Products, wrote the book on the secret psychology of what makes Facebook, Slack, and the iPhone so potentially addictive. However, in this talk, Nir dives into the surprising burdens many of these technologies place on employee productivity and happiness. Nir also gives actionable advice and case studies for how successful companies manage these technologies to increase customer satisfaction, team output, and employee retention. This talk is for anyone who has ever struggled with distraction and wants to learn to harness the superpower of super-focus. Bio: Nir Eyal lectured at Stanford's Graduate School of Business and Institute of Design. His first book, Hooked: How to Build Habit-Forming Products, is an international bestseller and taught Silicon Valley how to design behavior. His next book, Indistractable: How to Control Your Attention and Choose Your Life, reveals the Achilles' heel of distraction and provides a guidebook for getting the best of technology without letting it get the best of us. Nir blogs at: NirAndFar.com Food and Beverage: Lunch will be provided Sponsor: Qualtrics Location: Qualtrics HQ 333 W River Park Dr, Provo, UT 84604

  • #188 Tips for Running a Product Beta


    Description: Product betas can be incredibly useful in helping you learn a ton about your product before publicly launching. But where do you start? What should you be learning? How can you get good data and get the most out of a beta? Come learn about what a beta can be and how it can help shape a product! Bio: I have spent most of my career in tech and fell into product management about 5 years ago while working at a tech start up. I immediately loved product management; collaborating with all departments, solving problems every day, and pitching the vision of the product. I have created two mobile apps, am raising two beautiful girls, and currently pursuing a masters in International Relations. I have grown up in Utah and absolutely love the mountains! I am in the mountains hiking and trail running any free minute I have. I also love spending time with my family, running, eating good food, reading, and traveling. Food and Beverage: Lunch will be provided Sponsor: Podium Location: Podium 1650 W Digital Drive, Lehi, UT 84043 Parking: East side of the building until lot is full then street parking

  • #187 Q&A: Servant Leadership

    808 E 930 S

    In recent years "Servant Leadership" has gained momentum and proven Leaders at organizations across the world have found that by focusing on serving & enabling their teams rather than the other way around, they can create a culture where innovation can thrive and the entire team feels accountability, investment, and ownership of the work which delivers incredible results in enabling fantastic user experiences. Yet, it's not as simple as it seems. How do you develop Servant Leadership? What does it look like day to day? As a leader how do you balance giving your team autonomy to try new things while still keeping things moving and mitigating huge mis-steps? What is the right amount of process? Come with your questions and learn from proven servant leaders. Together we can have an engaging and collaborative conversation as we build awareness around this important topic in our product community. BIOS: PANELIST, MARK FISTER (Founder @ Servant Leadership Consulting): Mark Fister wasn’t born into a household with a servant mindset, but rather a duty mindset. “Children are to be seen and not heard,” “Your place is not to question, but to obey,” and so on. While working as a Director, Software Architecture for PayPal, Mark stumbled upon the concept of Servant Leadership and has been learning and practicing since then. A voracious reader, Mark quickly discovered that there’s not a lot of concrete, actionable advice out there, spurring him to interview 85 Servant Leaders in preparation for writing his forthcoming book, "Servant Mindset: Actionable Advice from 101 Servant Leaders". PANELIST, LES ELDREDGE Les Eldredge likes chocolate chip cookies, Led Zeppelin, taking long walks through the narrow depths of Utah’s slot canyons and writing bios in the third person. He started designing software when glass buttons with reflections were in style - thats "Web 2.0" for you younger lads and ladies. Les is currently serving as the Director of User Experience at Entrata where he’s spent the last nine years working with the finest UXers on the planet. Together they’ve designed the experiences for over 45 web and mobile products and continue to iterate and innovate. PANELIST, KAREN MOGRIDGE (CPO @ ArbiterSports): Karen is a seasoned product manager, software engineer and business analyst with two decades of experience overseeing the development of new products. Before joining ArbiterSports, Mogridge served in several positions at financial services giant CoreLogic, including Senior Professional Product Manager, Director of Quality Assurance, Director of Special Projects and Senior Business Analyst. She also worked as a software engineer with F-22 Lockheed Martin and combined her love of cycling and non-profits to make key contributions to several organizations including the GOAL Foundation, Mercury Cycling, Safe Routes to School National Partnership and Bike Walk Mississippi. Mogridge holds a BS in Computer Information Systems from Valdosta State University. She and her husband live in Ogden, Utah with their rescue dogs and cat. PANELIST, JOHN DILWORTH (Sr. Director of UX @ Ancestry): John Dilworth is a designer, artist, and leader. He is nearing the completion of 8 years at Ancestry, where he is currently Sr. Director of User Experience. The most rewarding benefits of his career have been seeing people he’s worked with and “managed” grow into amazing designers and leaders. MODERATOR, MARK WADDOUPS (Sr. Product Manager @ WGU) Mark has always been insatiably curious. It is this trait that eventually lead him to seeing first-hand the value of Lean manufacturing principles which he now applies to product management. It has helped him find better ways to uncover real market needs, improving product processes and nailing the solutions. FOOD & BEVERAGES: Light refreshments will be provided SPONSOR: Domo LOCATION: 808 E 930 S, American Fork, UT 84003

  • #186 Augmented Humanity - Why We Ship Decks of Cards with our Software

    Description: We all know that success is about much more than shipping working software. Success is about shipping solutions that solve real human problems. Come learn about how a product team took this to another level when they realized that a deck of cards and conversations were an essential component of their software. We’ll share insights on qualitative research, deep empathy (the kind that keeps you awake at night thinking about your users), and design thinking. You may even learn a little more about yourself and your career along the way Bios: Steve Arntz leads product strategy for Bridge - Instructure's employee development platform. Steve has been at Instructure since near the beginning of the Bridge product and has had roles in product, marketing, and strategy. He does his best work with a whiteboard marker in his hand. Devin Little is driven by Personal Development and Purpose. He is deeply connected to meaningful problems that are just challenging enough to push him to the next level of growth in both career and life. Devin is doing the most meaningful work of his career building Bridge—a product that aims to: develop employees, form deeper connections between a manager and employee, and hopefully makes loving your job a thing. Devin leads the Bridge Product Design team at Instructure. Food and Beverage: Lunch will be provided Sponsor: Instructure Location: Instructure 6330 S 300 E #700, Cottonwood Heights, UT 84121

  • #185 Design as a Business Strategy

    V School

    Description: The cat is out of the bag. Data shows companies that are committed to design as a key business strategy out-perform S&P 500 companies significantly, as much as 2X. Beth Comstock, SVP at GE says it best, "What business needs now is design. What design needs now is making it about business." Companies and designers are slowly evolving and adapting to this reality. Some companies and designers are trailblazers and reaping the rewards but some are struggling to adapt. This presentation will help bring awareness to various levels of design maturity and a framework to orient where you and your team are at. In the context of this framework, we will also explore ideas, experiences, and ways to level up your career and your team to drive design as a business strategy. Bio: Just like Kip, Albert "loves technology". Albert, a Co-Founder at Spiff and Chief Experience Officer, is a sucker for Jared Hess' movies. His work-life manifesto is to bring humanity through Design Thinking. Prior to Spiff, he was a Product Design Director at Instructure. Instrumental in the company’s successful IPO, he helped launch products that were a catalyst for creating new markets. Albert was one of the original members of North Temple, one of the earliest UX Teams in the Silicon Slopes. A lifelong learner, he has helped build numerous Human-Centered Design teams. Food and Beverage: Lunch will be provided. Sponsor: V School

  • #184 Shaping your company's strategy—especially as an individual contributor!

    Description: Individual product management or product design contributors have closest proximity to customers. Come learn how to use that proximity to shape your company’s strategy by layering customer journeys and market ecosystems, and predicting the specific challenges your CEO is facing based on the stage of your company. Bio: Dave stumbled into experience leadership as a result of his passions in psychology, learning and technology. In his current role at Pluralsight he leads cross-functional product experience teams (PM, UX, and engineering) that are focused on empowering technology leaders with confidence that their teams can create reliable, scalable, and secure software products. Food and Beverage: Lunch will be provided Sponsor: Jane Location: Jane 3401 North Thanksgiving Way #300, Lehi, UT 84043

  • Front + Product Hive Discount - Speakers from Google, Lyft, Adobe, Webflow, ...

    We're excited to announce the speaker lineup for this year's Front Conference. As we have every year we love supporting the Product Hive community and would like to offer active members a 20% off to Front, Salt Lake City (6 - 7 June 2019). The qualification is that you are a member of the Meetup group and have attended at least one event within the last three months. REDEEM 20% OFF DISCOUNT HERE - https://frontutah.typeform.com/to/HmuaPz Dates: June 6-7, 2019 https://www.frontutah.com/conference/ Venue: Eccles Theater (2,500 capacity) https://www.frontutah.com/conference/venue Audience: Product Design, Product Management, & Research https://www.frontutah.com/conference/whyattend 2018 Recap Video https://www.youtube.com/watch?v=8f5QpAa1nh8 // 2019 Conference Speakers --- Frank Yoo Director of Product Design, Cloud Apps Google https://www.frontutah.com/conference/speaker/frankyoo --- Danielle Green Director of Research Jane https://www.frontutah.com/conference/speaker/daniellegreen --- Nate Walkingshaw CXO Pluralsight https://www.frontutah.com/conference/speaker/natewalkingshaw --- Wade Shearer VP, User Experience Workfront https://www.frontutah.com/conference/speaker/wadeshearer --- Maggie Crowley Director, Product Management Drift https://www.frontutah.com/conference/speaker/maggiecrowley --- Kim Wiliams Sr Dir. Design Platform Indeed https://www.frontutah.com/conference/speaker/kimwilliams --- Vlad Magdalin CEO Webflow https://www.frontutah.com/conference/speaker/vladmagdalin --- Leah Rader UX Research Manager Lyft https://www.frontutah.com/conference/speaker/leahrader --- Mark Rawlins Director, Product Design Vivint https://www.frontutah.com/conference/speaker/markrawlins --- Chris Abad VP, Product + Design Usertesting https://www.frontutah.com/conference/speaker/chrisabad --- Madeline Vu Director, Product Design Capsule https://www.frontutah.com/conference/speaker/madelinevu --- Thor Ernstsson CEO Alpha https://www.frontutah.com/conference/speaker/thorernstsson --- Samantha Warren Sr Experience Design Manager Adobe https://www.frontutah.com/conference/speaker/samanthawarren --- Lauren Treasure VP, Product Chatbooks https://www.frontutah.com/conference/speaker/laurentreasure

  • #183 Q&A: The How, Why & Importance of Work/Life Balance

    DevMountain | Lehi

    Come with your questions and together we can have a thought-provoking conversation as we build awareness around this important topic in our product community. This will be an engaging and collaborative discussion on the how, why and importance of work/life balance. We'll explore questions like: How much effort does your employer put into work/life balance? How can we help create a workplace where this is valued? Is it all about the unlimited PTO? What about maternity/paternity leave? How do we avoid burnout and stress? Is it about outcomes or output? BIOS: MODERATOR, KEVIN ERNST: From an early age, Kevin has focused on how things work; so that he might make it better. He has always found enjoyment in delighting and surprising those around him. His passion for finding magic in small things has led to a career of successful product launches in underserved industries with companies such as: Symantec, Ivanti, Dell, and Lenovo. Now, with over twenty years of experience, Kevin leads a cross-functional team of design wizards focusing on professional audio @ BOSE. Together, they are transforming what it means to design audio experiences for guest in hotels to theme park resorts; from small barrooms to large stadium tours. PANELIST, TREVOR DOW: Trevor holds a Bachelors of Science Degree in Digital Media with an emphasis in Internet Technologies. He finished his undergraduate studies in just three years and started his career as a front-end web developer. Finding he had a natural eye for digital design, a strategic mind for crafting intuitive user experiences, and an ability to program his concepts, he quickly gained numerous opportunities to contribute to the success of industry-leading business. He has designed, developed, and led digital teams for major universities, Fortune 500 medical device manufactures, leading E-commerce websites and worldwide audiences that span multiple cultures and languages. His digital work has been experienced by millions, ranked in the top ten best-performing E-commerce websites, and received raving five-star customer reviews on the Google and Apple iTunes store. PANELIST, RAQUEL EISELE: Raquel has always had an innate passion and curiosity. When young, her curiosity often lead to exploration, creation, and experimentation. The results of her experiments were often surprising, but they never failed to bring a good time. Today, she uses this same process of exploration, creation, and experimentation to create products that are centered around real user needs. Raquel currently works as a UX Designer for TaskEasy and has held design roles at other organizations including Mountain America Credit Union, Owlet Baby Care, and Vivint Solar. PANELIST, ALEX CLINE: Alex Cline is a Product Designer at Pluralsight and has spent the last 9 years working across disciplines for tech companies like Asana, Jane, Birchbox, Fab, and Grooveshark. Alex was selected to be a part of Designer Fund’s Bridge (https://www.designerfund.com/#programs) fellowship program, and she has also been featured on podcasts such as Design Details (https://designdetails.simplecast.fm/210) and Diseño Cha Cha Cha (https://www.disenochachacha.com/podcast/2017/5/19/con-alex-estrada). When she’s not making things for the internet, she likes curating mood boards, hiking in the wrong kind of shoes, and learning the ins-and-outs of being a new mom. PANELIST, TREY WALLIS: Trey Wallis is Director of Product at 1-800 Contacts. His passion for problem-solving and building cool things can be traced back to a childhood with too many art projects and not enough studying. With experience building successful user-driven product teams in both enterprise fortune 100 level companies and seed round scrappy startups, Trey has over 15 years of software product management leadership experience. FOOD & BEVERAGES: Light refreshments will be provided SPONSOR: DevMountain LOCATION: 4100 North, Chapel Ridge Rd Suite 350 Lehi, UT 84043