ProductTank Cardiff #54

🕕 Agenda

6:00 – Arrive 🛬 | Drinks 🍺 | Pizza 🍕 | Product chat 💬
6:15 – Welcome & intro from our host - Admiral
6:20 – A word from our sponsor - Nous Ventures
6:25 – Damien Hatton
7:00 – Break 🍺🍕
7:20 – Georgia Weekes
7:55 – Wrap-up & prize draw 🏅
8:00 – Close & continue the conversation 🛫

🎤 Damien Hatton, Service Design Leader
Damien has spent decades helping large organisations put user needs at the centre of digital transformation, including work with Innovate UK, UKRI, the Intellectual Property Office, the ONS and the Armed Forces. He moved to Cardiff from Australia in 2016 and lives here with his family.

TALK: "The Story of the Award-Winning UKRI Funding Service"

In 2025, the UKRI Funding Service won the IRM UK Award for Outstanding Service Design, the payoff from a seven-year effort to unify nine independent research councils under one grant funding platform. Damien will share how his team worked through entrenched resistance and wildly different ways of working to build something researchers actually wanted to use. If you've ever tried to get several stubborn stakeholders to agree on anything, this one's for you.

🎤 Georgia Weekes, Customer Understanding Manager & Agentic AI Engineer at Admiral
Georgia works inside Admiral's GenAI Centre of Excellence, having spent years before that in customer insight, product, Consumer Duty and compliance. She's spent her career turning dense, regulated information into something people can actually use. Outside work, she's a bronze medallist at the Cheerleading World Championships and now judges the sport.

TALK: "The AI Nobody Notices"

Georgia tells the story of FleetwoodChat, an AI communication tool that started as a small experiment and became the most widely adopted AI solution across Admiral. This isn't a talk about prompts or the latest model. It's about one of the biggest hidden costs in any large organisation: unclear communication, and what happens when you actually fix it. Expect honest lessons on governance, trust, and getting a whole business to adopt something new.

🎁 Attendance Bingo

We’ll have fantastic prizes up for grabs just for attending — keep an eye out during the evening!

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