Driving Modernization: Products Lessons from Transforming Motor Vehicle Services

Behind every driver's license, title transfer, and vehicle registration is a system millions of people rely on, many of which were built decades ago. Modernizing these systems isn't just about replacing old technology. It requires applying product thinking to some of the most complex workflows in government.

In this talk, Abby Birmingham, Director of Product at CHAMP, will share how product principles are helping modernize motor vehicle services across state agencies. You'll get a behind-the-scenes look at what it takes to transform legacy government systems, including lessons on tackling complexity, working within real constraints, and where merging tools like AI can help move modernization forward.