Product Tank #7 : Building Empathy for Better Product

EMPATHY IN BRIEF

Empathy is the capacity to recognize and understand the emotions being expressed by others, and is core to a product manager’s job of representing the customer within the company. Possibly the most profound challenge in product management is to understand the needs of users and customers. Without developing the right understanding, our chances of creating a successful product are slim.

Aside from its usefulness in understanding customers, empathy is also essential to leading a team, especially for PMs who tend to have responsibility without authority and must earn the respect and support of others. If you can see the world through your engineer’s eyes, or from the perspective of your VP of sales, you can understand what motivates them, what frustrates them, and what you can do to help.

ABOUT THE PANEL DISCUSSION

We've invited three fantastic product leaders as our panelists to share their lessons learned on the importance of empathy in product management.

Mike Dickinson - CPO at Xendit
Hadikusuma Wahab - SVP of Product at KMK Online
Kevin Darmawan - Managing Partner at Coffee Ventures

For the moderator, we've also invited Michael Ong, a renowned product coach & SEA community organizer.

This event is FREE, but we have limited seats. Snacks is provided on a first come first serve basis.

To Register please visit:
https://www.eventbrite.com/e/product-tank-7-building-empathy-for-better-product-tickets-52646612435