Building trust and adoption in AI era

# 🚀 ProductTank Pune | Zendesk | Meetup

Invitation Event Theme: Building Trust and Adoption in the AI Era 🤝🤖
AI adoption is already hard and AI is making it harder. Customers still struggle to understand how to implement AI products, what ROI actually looks like, the difference between deterministic and non-deterministic systems, and how their data is being shared or fed into these models. This session brings together product leaders to unpack how to build genuine trust and drive real adoption in an AI-native world.

📅 Date: 22 August 2026, 10 am to 1 pm
📍 Location: Zendesk, Pune 🎟️
Maps: https://maps.app.goo.gl/pe6bdZCgh2Fc133S7

🎤 Keynote Talk
🔹Karthik Kalyanasundaram – Sr. Director of Product, Zendesk
🔹Priya Subukutti – Senior Product Manager, Atlassian

Building Trust and Adoption in the AI Era — why adoption friction isn't just a UX problem anymore, and how product leaders can design for trust when the underlying systems are probabilistic, not deterministic.

💬 Panel Discussion: "Trust by Design Winning Adoption in the AI Era"
Ekta Kamdar – Head of Product, Energy Exemplar
Vivek Kulkarni – Head of Product, Entrata
Vaibhav Ghiware – Senior Product Manager, Zendesk

The panel will explore:

• How AI is changing product management
• Building customer trust in AI — implementation clarity, ROI, and demystifying deterministic vs. non-deterministic systems
• Measuring product success beyond adoption
• Scaling enterprise products globally

😎 Expect: sharp product conversations, real-world adoption stories, and networking with Pune's product & tech community (plus refreshments!) ✨

About Zendesk
Exceptional service means never having to repeat yourself, whether you are a customer seeking help or an employee looking for answers. Zendesk orchestrates every service experience—wherever work happens—by powering an autonomous service workforce of AI agents, automation, and human expertise so every moment feels continuous, personal, and focused on real resolution. The Zendesk Resolution Platform unifies your workforce into a single system that improves with every interaction. Our discipline is simple: AI is the means, outcomes are the identity and enduring relationships are the result.